The Chocolate Factory

1402 S Main St, West Bend - 53095
114 reviews
Sandwich Shop Ice Cream & Frozen Yogurt Soup
(262) 306-8894

Me and my 13 year old son, visited this restaurant on Saturday, April 23rd, 2022, about 2 p.m. for lunch, the weather was excellent that day, 78 degrees, so we thought we'd try out this great ice cream shoppe and restaurant. When we arrived, there was a beautiful outdoor dining patio with light's, where people were enjoying their lunch. Upon entering the restaurant inside, there were families enjoying their lunch inside the restaurant, where there is plenty of seating. Some people were ordering and sitting at comfortable booths, and some people were ordering their lunch on their work lunch break, who came in and picked up their lunch. Everyone was kind and respectful. What a wonderful little place, If I could have given this restaurant a 10 or 20 stars, I would have, because, for me, it definitely had a beautiful wow affect !!!! :) This was a cheery, brightly, decorated in super cute decor, I loved the colors of aqua and yellow, that made me feel happy, something reminded me of my youth, which was a good and happy time. As you enter the inside dining area, you go past a very nice outdoor dining area, like a beautiful patio with light's. Once inside the restaurant, there you will find nice booths, tables and comfortable chairs, with lighted lanterns on the ceiling and the ceiling itself has a tin ceiling, that was super neat. It was a whimsical, old fashioned but modern day flair, it was simply gorgeous !!!! :) There are also canvas art of food throughout the restaurant, which also reminded me of the older days, but again with a modern day flair. This is an excellent restaurant, very friendly, helpful, and great customer service. One lady that I believe was the manager, helped us with choosing the ice cream scoop size and matching 2 different flavors together. There was a very nice young man who helped us with our order of 2 ice cream cones, asking us if the ice cream amount was perfect for us, and it was. These cones were, double scoops on dipped chocolate, candy sprinkled, chocolate chip on the edge of the cones, which come with a nice plastic cone under your cone to catch bits of chocolate chips and sprinkles and even ice cream, that was very nice to have, my very first time to have something nice to keep you from having dripping ice cream, and the price was excellent, for 2 cone's, we paid only $8. they were beautiful cone's, we loved it !!!! :) We also received 2 sublike toasted bread buns, with larger than the usual frank hot dogs, I think they were even larger than Ballpark Frank's, with real chili on them, the price for 2, was only $16. and they were absolutely beautiful and delicious, we loved it !!!! :) The lady who seemed like a manager called our number and she had a great smile, when I received them on a tray wrapped in a paper on a hot dog basket, I was pleasantly surprised and said, oh wow, these are nice and the lady who served us, who seemed like a manager, said yes these are yours, enjoy, with such enthusiasm smiling and very great friendly customer service, and the warm welcome made me feel happy. The soda machine was super clean, we watched the lady clean all around the restaurant as we ate. Another girl was putting napkins in the napkin despenser's, which are at every table for your convenience. There are at least 3 very nice trash receptacles within the restaurant and at the outdoor dining area. It was very clean throughout the restaurant, bathroom area, inside dining room area, and outdoor dining area. It was an exciting experience for me and my 13 year old son who is autistic, everyone in the restaurant treated us with great respect and I can't wait to get back for another ice cream cone, maybe even today, this is now one of our favorite places to go in Wisconsin, we absolutely LOVED IT !!!!! ??

Ice cream was fantastic. We didn’t eat here today but we have countless times in the past. Everything has always been amazing

Theor sandwhiches are so frickin good. Hearty portions. Great ice cream. Super friendly staff.

Good sub on great bread. Good service.

Very polite and helpful workers!! The food (ice cream and subs) is delicious. Best sub bread in town!

I've only visited the West Bend location but it's great! Clean, friendly staff, delicious food. Try the dark chocolate sundae with pecans!!

Food was good, but wow the staff was just rude. The one woman working was the exception she took time to say hello to our 2 boys and was patient and helped us thru the ordering process. She seemed like a 1 woman show and everyone else was just pointless. Wish I would of got her name, she saved the trip

Their hot chocolate is scalding water with powder, so don't come here if you're looking for a good hot chocolate.Three teenagers behind the counter were more preoccupied with talking to each other and their friends who came to visit than attending to a line of customers.Ice cream was nothing memorable.Definitely won't be back.

Ok food. Very pricey for what you get. Didn't feel as clean as it has in the past. Rude service.

Love the Turkey sandwich on the fresh baked bread! Their ice cream sundaes are amazing with the hot chocolate syrup and fresh whip cream and cherry on top!