Taco Bell

1307 S Main St, West Bend - 53095
153 reviews
Mexican Fast Food
(262) 335-1793

incompetent employees and management. this location needs a health inspection and an internal review.it's been 2 years. you can open up the lobby now. and if you can't due to staffing issues, no one wants to work there. thus, internal review is necessary to find the reason why the turnover rate is so high.Running a fast food restaurant is not too hard. It's people that make it hard. Don't be a part of making it hard.

The staff is extremely rude and has absolutely ZERO idea what they’re doing. They very clearly don’t even know the basic items on their menu. I have been to many Taco Bell’s across the nation and this one is by far the worst. The last time I went there, which will be the last time I ever go there, they had no idea what I was trying to order, gave me someone else’s receipt, screwed up my drink and my food. They then proceeded to yell at me that it was all my fault and they did it all correctly.

I've never had a bad experience at a taco bell until today. Maybe there were TOO many workers, because the communication was terrible. I think they had better and more accurate service when they were short staffed.First my bag was given to someone at the counter, and no one knew. It wasn't until the man at the counter came back up to return the incorrect order was it noticed that I had been in the drive thru nearly 8 minutes waiting for that order. So, I wanted a refund, which they gave me, thank you for that, and then gave me the original bag of food that was cold and soggy and had other people's hands in it...it was also missing the one thing I actually wanted out of the entire order. I'm guessing the guy in the dining room are them? Or maybe the nacho fries weren't even put in the bag? I don't know. They then remade my original order, which consisted of 2 chicken quesadillas, 2 taco supremes, and a nacho belgrande, and the nacho fries that were for me, and said keep both bags. Well, the original order I threw out because like I said, cold and soggy...the new order, they gave me 3 tacos instead of 2, and 2 nachos instead of 1. It's so wasteful, as this stuff doesn't reheat, and I'm one person. I ate what I wanted, and gave away the rest.I'm glad they handled it, but I never once heard an I'M SORRY, which would have made more of a difference than extra food that I'm just going to throw out. I feel bad for the people behind me in line, as their bags were piling up on the drive thru counter, getting cold and soggy too. ?Maybe less employees would have been actually more helpful in this situation, and maybe a few lessons in communication are in order.I'll still eat there, but this experience was a far cry from the fun-loving employees and happy visits I'm used to when I go there. No harmony, everyone running around like chickens tripping on each other...work on it!!

Taco bell on main street is a decent place. They made both the burritos and the tacos to my liking.

I paid over $15 for my food and I got 2 chicken quesadillas and nacho fries the nacho fries weren’t seasoned and they were burned and my quesadillas didn’t have any chicken or cheese in them wasted my money. Would not recommend going to this location

Me my buddy and his girl went to taco bell last night and ordered 2 soft tacos 2 burrito supremes and Doritos tacos and 2 orders of cinnamon holes with drinks, we asked the guy at window are you sure you got all that 3 times well the bags came and drinks so asking 3 times we were ready to go home and eat as we pulled into main st. I checked out order. No soft shell tacos 1 burrito and a cold salad thing that looked like?? No cinna holes and a Doritos tacos mess spilled in bag. I won't go into details but I will say this To the owner and manager. The 2 potheads with dreads that could barely talk audibly we're not together smart enough to get it right. Shame on lazy American traits in some people.

Did a online order and still got the wrong food. 0/4 on getting right food from this location. They need a 2nd window to exchange wrong food for correct food. Was supposed to get 2 flamin hot cheesy crunch got 2 hard tacos so glad I paid extra for nothing.

Everytime I go there, they either say they are closed closed for 15 mins or they don't have any ingredients

I love taco bell, but the three times that I've drove to this location on my lunch break which occupies my entire break they have messed up my order, and this last time they messed it up to the point where I couldn't even eat it this location is terrible I would give it 0 stars if that was an option

I waited 45 minutes at around 3:00. One or two people were in the drive through, and I was told to wait, ok that’s fine. I then wait another 25 minutes till they say it will be a 30 minute wait. What are you doing that it takes you an hour and forty minutes to take three people’s orders? Waste of time don’t go here!!!