Closed breakfast at 10:28. Saw the lazy black manager walk out and change the sign early. Then they made me wait at the drive thru window till it was past 10:31 to take my order and say it was too late for breakfast. When we were clearly there before at 10:28. Horrible service. Why cut the breakfast off early when that’s clearly the reason people are in line. Never going back to this location.
Had lunch with my one of my niece's & her significant other and it was absolutely delicious.Had a Chick-fil-A deluxe with waffle fries and a soft drink. ?Also the service was very good and the inside was kept fairly clean. I would highly recommend it two friends and family and would definitely dine there again. ?
I came into this location around 2:45 pm for a late lunch. I ordered the spicy chicken deluxe meal, something that i ask for quite regularly. I requested that my chicken be cooked/ fried longer. I was met with hesitance upon my request. The cashier stated “I don’t think we can do that”. She then called the manager over and he stated he would not be able to fulfill my request. He walked away abruptly, without any explanation. I then looked at the cashier and questioned why this was an issue, and suggested “Is it because your chicken is pre-prepped?” She stated “I have no idea”. I then paid for the food and when receiving it, the chicken was soggy- and less than desirable. I did not want to complain any longer so i tried to eat what I could but could hardly tolerate the texture of the chicken. I work in the food/ service industry, and i have never been met with such resistance. It was not even during a busy lunch hour. I was the only one in line to order. After just over an hour my stomach started cramping and I became sick and had urgency to use the bathroom. I believe the chicken could have been sitting under the food warmer for quite some time and may have been in the temperature danger zone or under cooked. It was the only food I had consumed this day, so I have strong reason to believe this meal was what upset my stomach. I will not be returning to this location.
Freaky fast drive through and super duper delicious food. The fries (when correctly salted) are close to Five Guys on my scale
Always busy when I come. But once you bite into that food, it's well worth the wait. The employees are friendly as well.
Every time I order from a Chick-Fil-a I expect order accuracy and food quality. I was extremely disappointed when my food was not up to standard and accurate. I ordered in the app and added in the comments and order of shredded cheese on my tortilla soup which I did not get, was missing a spoon and my Club sandwich was cold and did not have extra pickles like ordered. My tea was sweetened when I ordered unsweet and my kids meal did not receive a 3 and under toy like I asked for (again in the app). I understand does if service is the goal but I’d rather wait longer for my order to be accurate and fresh. Will be taking this up to corporate.
My coworkers and I placed an online order for some salads, I received the email confirmation and selected to view the status of my order. It took me to the chick fil a website and told me my order had been canceled. Ok no biggie system errors happen, I called the store to see how they could help us out. I first spoke to Jerome, a manger there. He was not helpful at all in providing a solution, he didn’t have the authority to handle the issue I was having and took my name and number down, stating he’d call me back after he talks to the other managers on that shift. 15-20 minutes goes by, and we haven’t heard back. So I called and asked if I could talk to a different manager, this is when I was put in contact with Christina the director. She was immediately defensive, and wasn’t focused on a solution. “You didn’t get a call back because it’s lunch and we’re busy” “yes I understand but I am waiting for resolution on my lunch order” She instead wanted to defend the manager I spoke to before, and told me the same thing she couldn’t give me free food. I said even though I have an order number and a pending charge to prove I’m not just trying to get free food? Yes she wasn’t going to help me. One of the last things she told me was “I’m entitled to my opinion” as if to say my opinion meant nothing to her. Whatever happened online was beyond their control, so she felt they were not responsible for helping the customer. Obviously frustrated at this point, because why does a $37 online order mean SO much to these people but the situation me and my coworkers were left with wasn’t a concern to them at all?So at this point my tone has changed. And Christina thought she’d help by saying more things like “well you haven’t been easy to deal with” .. probably because I’m going through so much hassle and that’s what I was trying to get her to understand. Both managers spoke using a condescending tone. So after not getting any help from the franchise I contacted corporate. They didn’t have much control because this is a independently owned and operated franchise, so I was told the complaints would be passed along to the owner who would follow up in 2-3 business days. Our locally owned company orders from here often, we aren’t far from their location. Our HR director heard about our hassle. He along with 4 other managers at our company attended a in person seminar presented by Dee Ann Turner (former Vice President of chick fil a) about customer satisfaction, customer retention etc. our company was so impressed by the “chick fil a way” that we took advice from that seminar and her book and implemented it into our practices. So now HR is calling this franchise to speak to Christina about how she’s not really living up to those standards, and wanted to try again to come to a resolution. Jerome answered and was hesitant to give Christina the phone, he said things to our HR director about how I was rude to him etc. again not really focused on making the situation better but highlighting why he choose to handle it the way he did. In the end our HR director had to visit the store in person to get the appropriate help. In the end we got what we wanted our food. We paid $22 of a $37 order and ate lunch at 2pm. Vs 12:43 when this all started. Me and at least 6 other coworkers said we will never revisit this branch or another chick fil a because of how hard it was to receive basic customer service and resolution. I hope that the owner of this location listens to those recorded calls, and works with his managers on how to deal with online errors. It might’ve been a system mistake, but it still reflected on your location. It’s now costing your location future sales. Anyone who can show proof of an order or proof of purchase should never have to go to the lengths we did today. They could’ve made the salads and honored our order, and everyone would’ve moved on. We probably would’ve come back too. However no apology or resolution will make me desire to give them a 2nd chance knowing their employees don’t care.
First time at WI location, use to visit in Florida. Good fattening food, limit visits to cut fried food trans fat.
JR manager has no customer service skills, as a customer I was asking for help instead got an unknowledgeable and aggressive response from a leader its embarrassing to Chic Fil a.
I’m not going to lie, I expected more from Chic Fi La. Every time I go to this location, it is a problem and others I’ve spoken to can agree. I went here the other day, ordered online for pick up just to find out my order was kicked out of their system. The manger told me he’ll have to re take my order cause after 9pm the app kicks orders off which is weird. I re ordered my food and sat in line for 20 minutes which made me late to work. This location is the worst chic fi la I’ve been to. I do not recommend.