Service was awful. Line was to the door and very few staff actually working behind the counter. Once I was up to start my order the lady who was working the line just left the counter (was the the only white person in line hmm?!) and the other female working as a cashier continued to just count or fill her till with money which was already well stocked (clearly seen as it was on the counter for all to see). I the. proceeded to wait literally 5 minutes or so for someone, anyone to acknowledge me or take my order. By this time the line had gotten long again. Another customer sensed the mood filtering through the others and said “thought this place was under new management? This is why I hate coming here”. I should have walked out right then. From now on, I will go out of my way to find an alternate place to eat.
I would give this place no stars if I could…just wow the complete RUDEST employees I have ever seen out of anywhere I’ve ever gone!! Literally, I’m not even exaggerating. And to top it all off one of the employees was standing there making comments to another employee about my order.. if you can avoid this qdoba than DO IT, for your own sake. Just completely rude, I will be calling corporate about this visit..I went there at 9pm at night and they closed at 10pm yet everything was on the back counter and the employees where more worried about getting closing stuff done than helping the line of customers out the door.. sad customer service and dirty restaurant, dirty employees, all around a dirty place.
People are so pleasant at Qdobas it's rare that you see people who enjoy there jobs. Tonight my associate and myself went there, we had such a great experience. People were kind, there wasn't pushy service, speedy service, the employees really strive to their excellence in the food industry to make sure you are pleased with the experience, going in and leaving the store. Nothing short of excellent. In short my mind was BLOWN! Thanks to all who served my associate and myself your all one of a kind! Keep up the great work!
Absolutely love this place my favorite Mexican food due to the customization and amazing prices, highly recommend getting a custom bowl, the spicy sauce is not spicy so don’t let it scare you it’s great.
At this location, the employees were arguing when I walked in. Then, when the young lady took my order, she wanted to give me half my rice, seemed put off that I wanted my lettuce at the bottom. The manager did come out to work the register to move the line along.
Despite the fact that I have had several bad experiences with this location I continue to spend my hard earned money and waste my valuable time going back. Well this past Sunday’s visit made it clear that they don’t care about customer satisfaction or providing good customer service. I was in line placing an order for 3 burrito bowls two of which I requested fajita vegetables and since non were out I decided to wait. While waiting I paid for all three bowls and when the vegetables finally came out mine were put in a small bowl I was told I would have to pay extra for them since they were “after the fact”. I told her that I don’t understand how their lack of having an item while I was placing my order means I pay extra for said item, she was unable to explain it to me in any terms that made sense so I paid the additional $.80 and will never return to this location again.
Hard working staff and quick service. My burrito was made correctly and not ripped. Tasted great!
Horrible! Came in and they yelled “ONLINE ORDERS ONLY” I go to my car order wait…my order was 20 minutes past the time it was suppose to be done. The food was burnt and tasted awful! Trash
I ordinarily have experienced decent customer service at this location but today I walked in to a horrible experience. The server was extremely rude. I received no greeting and she obviously had a horrible attitude. I feel like I am seeing this more in Wauwatosa. Please teach your employees common manners and how to greet customers properly. Maybe e en hire people that live in the area who might have been raised properly.
Went today nov 29 to qdoba 1st female says sir then quickly corrects herself 2nd female says can I get you anything else sir .. So I’m like I’m not a sir she says I didn’t call you sir I said can I get you anything else today .. today and sir are 2 different things but ok .. if you don’t know what a person is you shouldn’t try to guess ..