I specifically ordered a Side Lovers Meal (digital only special) rather than the regular 8-piece meal so that I could pick any 3 large sides. Ordered 2 coleslaw and 1 mashed potatoes, but when I got home, I saw that I received only 1 coleslaw, not 2. Very disappointing since coleslaw is our favorite part of the meal and the reason I ordered the Side Lovers Meal.It would be a 20-minute drive back to the store, and with gas prices so high, it wasn't worth the trip.At least the chicken this time was Ok, not dry and inedible like last time. And the young lady at the drive-thru was pleasant and friendly. Unfortunately, they could not get my simple order correct.Update: I contacted KFC via their website, and they said they were refunding $5, which is better than nothing. The cost of a large side ala carte is $4.99 plus tax. However, I would've preferred just getting my order right in the first place.
I ordered 2 chicken sandwich boxes. When we got home not only did they put the hot and spicy in the wrong box (my young grandson's) they got the sides wrong. I tried calling several times to see what they would do about it. Each time phone rang and rang until somebody picked it up then immediately hung up w/o saying anything.
Great drive thru experience, I have to have some KFC for lunch once and awhile.
Kfc has tremendously fell off. I order during lunch hours today. You would think during lunch hours. The food would be hot & fresh. I had the chicken littles for the kids. A chicken sandwich & a 3 piece meal. The chicken littles was dry , hard around the edges.the Mayo clunked on was disgusting and the chicken sandwich was the same way! The 3 piece meal was salty & hard to be original. The mashed potatoes was soupy and salty( maybe because of the gravy). I should have listened to my husband when he said . His meal was horrible 2 weeks ago! Thee only thing my mom & the kids enjoyed was the lemonade.
Ordered quickly and received food in a timely manner. It was fine until I asked for my receipt. I heard the manager complaining through the closed drive thru window that I should have got it the first time. If her employee gave it to me it wouldn't have been a problem. But her attitude and disrespect was very unnecessary! I will not patronize this establishment again. I wanted the receipt to complete the survey to recognize their service. She totally ruined that by blaming me for their mistake.
No chicken tonight! Said they ran out because they were closing in 30 minutes.
I've gone here a few times and they have excellent customer service. On top of that, they always get my order correct-- which may seem simple but many fast food drive-throughs make mistakes routinely.
Actually I love this KFC this one is located on 68th and North avenue the food was excellent it was warm it doesn't taste like it's been sitting out for hours and then served to you the cashiers were excellent good verbal skills and they were very pleasant thank you guys
Ordered online got all the way to the store just to find out they were out of everything I ordered and told me were VERY unhelpful getting me a refund... Still have not gotten it DON'T ORDER FROM HERE
Fast n nice customer service