Yesterday, while waiting for my Boba drink in the food court, I decided to get me a cinnamon pretzel here. I thought it was strange that the lights were off but there were pretzels in their warmer. I asked the lady when they'll be open, she gave me an attitude and told me "it opens when I say it's open". I pretended not to hear her and asked again and this time she told me "in an hour" again with an attitude. Five mins later a woman bought a pretzel from her. I love their pretzels but it's not worth it when workers are like that. Never ordering there again until she's gone.
This place deserves NO stars! But, I had to alert others who might think of buying from here while on a fun family outing.Our family decided to buy from here because the kids wanted a pretzel dog. BIG MISTAKE.Seeing the long line, we were hesitant, but we spotted multiple signs saying we could place an order via the app and skip the line. Figured that was ok and placed an order via the app. We got the confirmation email saying the food would be ready within 18 minutes and to proceed to the checkout counter by the given time. We adhered to that, but when we went to the counter at the said time, the lady said there was a 40 min wait time! 40 MINUTES! I thought I heard wrong and asked hubby to check. They started getting angry when we asked a second time and the counter lady called the store manager who seemed ready to fight. When we asked if we could cancel the order, she retorted that we would need to do it from our side as she does not handle anything related to the app.I'm thankful our kids did not have to see such rude behavior. We tried to cancel the order from the app but there was no option to cancel it. Tried calling customer service on the app, but there was no answer. We went back to confirm what time we needed to return. The ruckus the store manager made was unbelievable! She yelled at me asking, "What is your problem? I am doing my job. You need to do yours." and much more!! I was taken aback because I was there as a customer, just wanting to know what time to return so that we did not need to stand there doing nothing for almost an hour! She continued to berate me and would not let me speak. She said she had no idea what goes on in an app and that does not concern her. She needed to look after the customers that were standing in a line and did not care if it was a mobile order or even Doordash or UberEats! On seeing mall security personnel walk by, she even called one of them and asked them to remove me from the place!! I have NEVER been so shocked, disappointed and angry at a service personnel's behavior and at the way we were treated. We did not raise our voice even once and neither did we speak rudely to them.Thankfully, the security guard was polite and actually heard what I had to say. We had wasted 30 min there by then and we did not want to stick around not knowing whether we would get the food we ordered or not, and to be honest we didn't want anything from that store anymore.The ladies were not wearing name tags. If you can avoid going there, I would strongly suggest you stay away from the Auntie Anne' pretzel shop in Mayfair Mall. It was THE WORST experience EVER. Especially not one that you would ever want to have with your kids watching!We did not get any resolution until the end and we didn't get the food we ordered either. The only option we are left with is to dispute the charge with our credit card company.Auntie Annie, please vet your supervisors and employees before hiring and maybe train your employees better on how to interact with customers.
This auntie Anne’s was horrible.. idk who is in charge but this lil light skinned young woman in a bonnet at first shouted at my husband and I “WE ARENT OPEN” and I was like okay… and then when we went to order, she was making dirty faces, horrible experience, hope this young lady seriously heals. And management please get a grip on the attitudes of your staff
This place deserve 0 stars. I had a order to pick up for Ubereats and when I got there it was 5:15pm and they were closed. The gate down and everything. They caused me to lose out on a $20 order.
Was waiting in line and watched a cockroach crawl up the drink machine and noped outta there.
Usually when I go to auntie Anne’s, I enjoy the pretzels and food very much but today, I went there and saw three girls. 2 were in the back doing nothing and one was upset working all by herself in the front. One of the two girls doing nothing only started working so she could flirt with a boy then as soon as he left went back to doing nothing. All in all, we waited there for a total 30 minutes just to be missing part of our order. Huge wast of time and now my feet are sore
Rude bad customer service
Nope, this location is not for me. I’ll go back to Brookfield Square at least I know at that location I’ll get treated like a costumer. Staff is just plain rude.
Just not this place at Mayfair mall but at every mall I have observed the quality of the pretzels have detoriated they’re always raw and uncooked .
So slow ... girl takes her time there’s a big line . They are literally doing nothing but moving like turtles CLEANING instead of serving someone kill me