Quick service, clean dining room, food was prepared as expected.
Very good subs & service, five stars!!!
The food has been good there..Try it out if you've never been.
Food is always fresh and my order is always correct. The staff always friendly.
My rating is about service only! The food is great, if you can get it! The service here is getting worse each time I visit (I live in Illinois). The night staff act as if they hate to see customers come in. Tonight they shared they can’t toast bread due to plastic in the toaster. I’m fine without having it toasted. I pay for my order and sit as I hear the manager speaking to a manger/owner who shares to put foil under each order. They continue to mess with the toaster and tell incoming customer they can’t toast bread. After 5 or so minutes of no one ATTEMPTING to make my food, they tell me they don’t have ham. I’m very understanding of a restaurant not having items in stock, but not when 4 employees are missing with the toaster and have me sitting for five minutes. I could use that time going to another restaurant. As someone who loves Firehouse and visits them often, the service here sucks.
Firehouse never fails to deliver quality hot subs for a fair price.
We ordered our subs online as we were parked right in front of the building and picked them up. We didn’t get one of the subs. When we called they seemed confused as to why we didn’t get a sub. They didn’t even know we picked them up. When he looked it up, he said we paid through a 3rd party vendor and paid an additional 30%. When we asked about the sandwich or price difference he said there is nothing he could do. As a retail district manager, I always know there is something you can do. We asked if we could come in and pick up the missing one and he said no. He said we would have to go through the 3rd party vendor that we didn’t even know we used. Horrible customer service. We will never go there again. And for the price, the sandwiches were not that good.
I really enjoy the subs here. Always made fresh. The selection here is just a lil bit different than the average sub shop. Soups and subs are always great. The staff is very friendly and familiar with their menu.
New York Steamer was yummy. Was greeted and left with have a nice day. Awesome experience, give it a try.
Love these subs. Place is very clean, the employees are very friendly.