This used to be one of my favorite places to come for good food and good service. Lately, the location on Douglas Avenue in Racine, has not always been the case. A while back I ordered a taco salad for take-out. When I got home I discovered they put walnuts in the salad!?!? The time before that, another order of mine and my friends was made wrong. Today was our last attempt with charcoal grill on Douglas. I ordered a Buffalo burger for take out in respect, as they were going to close in a half hour. We left believing all was placed inside out carryout bags. I get home to find my burger with no toppings, ketchup... nothing: and my drink was missing. I called real quick in hopes of catching them, but no answer. I swore last time I was not trusting this location again but due to time and hunger, we took one last attempt. Overall, I will highly recommend Charcoal grill... but sadly, not on Douglas Avenenu in Racine.
Sue is the best waitress we always ask for her she is wonderful
My sis and I were staying at Staybridge Suites Hotel and didn't want to drive far. Upon entering we had to wait a bit--they seemed short on staff. Also saw an awesome Happy Hour poster, too bad we missed it. We chose inside seating as it was very humid out but had a view of the back patio, which was a very nice park-like setting. At first I thought the menu was a bit high for rotisserie chicken. I chose 2 piece white ($14) not realizing that included: soup or salad , choice of potato, and veggies or coleslaw. So-- I was wrong. Plus they brought warm sourdough bread before the entree. We had to get a to go box. Everything was so good. Our waitress was really making an effort and in my opinion, was doing the work of 2 people. Will go back when I'm in town next year.
Wasn't impressed with the food at all. The waitress was very nice.
Food was decent. My mom tripped and fell on an uneven spot in the restaurant and no one came to check on her to see if she was OK. We got a brief apology and then they acted like nothing had happened. We asked about completing a form and they didn't have a process so we left. It would have been nice for the manager to come and make sure she was OK. Thankfully a couple of patrons helped her and she seems to have no major injuries.
We have been eating here for 25 years at least. Whenever we drive up we stop here. Great burgers never disappointed ? we r glad it’s close to the lake so we can hurry back to the water ?
The food was great ? and so was the waitress, very nice and friendly!!
Good food and good service for only having one sever
The food is just bad. What more is there to say.
Subpar on kids meal fruit side items. Poorly cut and rind still on small BITS and slivers of pineapple and melon.Food service was random, we all did not receive our meals at the same time. And we did not get the drinks we ordered.