Came in 06/03/22 around 8:30, waited to be seated with my family for my younger brothers graduation and absolutely no one was at the check in desk. Went to ask a worker for a check in, mind you they close at 12 am right, he said give me a second to grab a manager of some sort. He said something to her to get her attention then I saw her walk up a little ways, proceeded to chat to a coworker and walk away. We waited a good 5 minutes before finally leaving but what in the world kind of service is that?
Went there yesterday to celebrate our grandson birthday.Crumbs in the booth, Place not busy.Waitress was niceDid not take away empty appetizer plates after eating and never gave us plates per person to eat them Had to use our napkins.When order came my order was wrong but did not notice until she left.Took awhile for her to come back. She put in our order and once it came it was good. Everyone was half way done eating.Waited a while to get check dropped off.Noticed we were charge 2 times for my order. Told her and it took 20 minutes more for her com come back with correct bill.
Placed an order for pick up at 6:35. Arrived right at 6:35 and the food was not ready for me to leave for 20 minutes past that time. Mind you the dining room is only a third full at this point. Then they have the audacity to charge me a $.99 carry out fee for me to wait 20 minutes past the time to pick up my food. when you ask for an update the employees look at you like you’re inconveniencing them for having to go back and look for your carry out food. This restaurant has always struggled with the lack of management and lack of employees that give even 10% care. They will be better off cleaning house and starting over. But it starts from the top the store demands a new general manager. Worst at Buffalo wild wings in southeastern Wisconsin.
They brought us in, we got sat down and we waited 20 minutes for someone to even approach us before they told us 1.5 hours before they closed that the kitchen was no longer open. We were not offered water or anything, we did not even get silverware. There was no apology they just took our menus.
Danielle was the best! We had a party of 12 last minute and she accommodated well. Drinks and food were all served in a timely manner she checked on us repeatedly. She had numerous other tables but seemed calm and collected not only with us but the other tables as well!! Best server ever wanted her to drink with us but she said that was not allowed
Have ordered from this location a few times, and they always have an excuse as to why my order is wrong. I called to let them know my order was incorrect, and missing items, and instead of asking what they can do to make it right, they placed the blame on the delivery service. The delivery service isn't to blame for my order being incorrect, and the majority of my items missing. The lady I spoke with on the phone had absolutely no concern for the issue, didn't want to hear what i had to say, and suggested no solution to the problem before proceeding to hang up on me.
Even when they're short staffed they still managed to give a good experience. It was the first time I've been there. The food was great!
Bad service.This was my first time back to this location in a while and I have to say that the service and the food quality has dropped significantly. We waited about 10 minutes to be seated when there were only a few people dining in and waited about 45 minutes for them to take our order. When we got our food, it was cold and it was the order was wrong.Extremely disappointed with the service.
This was the worst vist yet. Waited 30 Mins past the time that was stated that they it would be dome. Asked for a manager he came out apologize and said the reason was they were short staffed. That's understandable. But I asked if he could compensate for the time and I had other food from another restaurant in my car that was actually made on time and was for surly cold by now. He said no. This conversion was all of 35 secs. so I stated that I was going to leave a detailed review and he said ok have a good night and walked away. In that 30 Mins others had walked in and grabbed there food with no wait at all. I will not be returning there again. It's repete customers that keep restaurants open. And to top it off they have a tip that automatically adds Into your bill for online pick up. If you don't catch it they get a tip. So if I didn't know that I would be paying a 10% tip for a dinner that was 30 mins late and that wait made other food cold as well. That's over $150 they lost from me a month.
Perfect wings. Place is looking a little decrepit, though; food and debris scattered around the floor of the dining area, including a very prominent lemon wedge and other food scraps between the tables that I noticed on the way in and that were still there when we left, and they were by no means so busy that there was no opportunity for the staff to have cleaned up at least the worst of it. Considerable trash on the floor of the restroom, too. If pride in the facility's appearance is fading, food prep and quality will likely soon follow. We'll keep going for the food until it goes downhill or the atmosphere becomes too depressing. Gotta hand it to the waitress, though: she was excellent. Sorry I didn't catch her name.