Place smelled like dirty diapers, recommend closure to clean facility, not many people there but yet had to wait to get one cup washed which still had something floating on it, then we received plastic silverware to cut into steaks, food took forever, and got a raw steak instead of medium well. We sat near the hostess station and they talked negatively about staff the whole time, they said cooks were new and not experienced. Overall this place needs to shut down, train staff and have a deep clean, very disappointed…..also bring back your he mudslides!Manager did take off the steaks that weren’t cooked properly, it showed like she cared.
Sitting waiting to be seated for 15 minutes waiter says she’ll be with us in a moment to seat us. She goes to a table and has casual conversation about her personal life when there was 6 people waiting to be seated. I inform her ma’am there’s people waiting to be seated she goes well it’s only me so and turns back around to continue her conversation me and the other 2 couples waiting to be seated left because why don’t you having enough common courtesy to explain that to your customers this place has gotten worse and worse over the years I can see why this place is always empty
My hubby & I love Applebee's but our most recent experience was terrible. I met my husband for lunch yesterday and the host at the door barely even acknowledged that I was standing here. Then our server came over with menus and offered drinks (very friendly) while I waited for my husband. I waited for several minutes watching as the server went from table to table and had to basically flag the server down to order an appetizer. When my husband finally arrived the server comes directly to the table without giving him a chance to even glance at the menu expecting him to know what he wants to order right away. We asked for a few moments. Ordered our food and when we received the buffalo wings they were plated on a giant pasta plate swimming in sauce with a plastic ranch cup just tossed on. The wait for our actual meal was ridiculous. The server informed us that there was only one cook. Which I completely understand (I work in a restaurant too and get the understaffing) but the place wasnt even busy. A couple 2 tops and a 10 top which was cobsidered a large party according to our server and tbeir food needed to be made first since they were a large party. We asked twice for refills on drinks that never came. Had the server bring me a top no box for my meal and she brings multiple boces not even boting that my husbamd's plate is empty. My husband mentioned we never got the refills we asked for. As she brings them as I am filling my top no box. No apology or anything. Like I said i undersrand being understaffed but you gotta do better ... Customer service is half the game.
When I order carside it is NEVER carside, you always have to go in and stand around for 10 minutes before anyone comes to help you because the workers seem to avoid having to do carside and they seem to just hide in the kitchen. Other servers will look at you and walk right by, not trying to assist, even though this place is pretty dead, nothing like it used to be a couple years ago. Always have to check the food to make sure they included the whole/correct order.
If you’re contemplating going out to dinner at this Applebee’s, take a 100 dollar bill, light it on fire and stay away. Then go to the McDonald’s across the street. You’ll save yourself a lot of aggravation, and at least get something to eat. Never again.
Took 15 minutes after sitting down to get a glass of water and an apple juice for my son. It took 20 more minutes before we could order anything else. When the food finally got to the table, we had no napkins or silverware, so we asked the waitress right away and we waited another 10 to 15 minutes for that. By then the food was cold. The four cheese mac and cheese with honey pepper chicken tenders was horrible. Looks nothing like the picture. 3 little chicken nuggets on noodles. There was no pepper or spices, no bacon bits, just three plain frozen chicken nuggets on top of some pasta with a fake cheese spread. It was just nasty. I asked the waitress if this is how its normally served so she "fixed" the problem by microwaving 2 more chicken nuggets to throw on top. I used to like going to applebees, but this place is GARBAGE now.
I understand that everyone is short staffed! But we waited 15 mins to be seated, with only 3 other couples/ families in the restaurant then waited other 10 mins to get order taken for drinks and food, when food came was dry,over cooked and cold not a good experience all around just sad
I used to really enjoy going to Applebee's. After today, I will never go back again. The place was absolutely filthy. My mom and I waited forever to be seated. There was only one waiter during a lunch rush. They didn't have the cocktails my mom and I wanted to order, or the food we chose off the menu. It took the waiter a half hour to tell us that. We just left. Why even open a restaurant that doesn't have food, drinks, or staff???
I ordered food for a car side pick up and when I came to pick up my food no one brought it out so I called to check the lady that answered the phone told me they were “Extremely “ busy and put me on hold never came back to the phone. I proceeded to go in and there was barely 5 tables occupied and 2 people at the bar that to me is not a extremely busy business one of the ladies at the bar didn’t even look my way while the other was cleaning another young lady came from the kitchen to help me after the other bar tender was done cleaning she asked if I needed anything after apologizing. This irritated me because the lady that didn’t acknowledge me looked like the manger that’s a great example. No wonder why no one goes there like they use to.
NO SERVICE! They said there was a 20 minute wait cause staff was coming in a 4pm and we just sat there in an empty restaurant until we decided To go to Texas Roadhouse. I haven’t been to Applebees in a year because service is so horrible but this time there wasn’t even service. Talk about a business that shouldn’t been shut down at least a year ago. I will never go again. They lost over 50 costumers in people I know personally because everyone dislikes Applebees very strongly. Imagine how much money they lost because of how poorly they run Applebees. PATHETIC!