My daughter had the brilliant idea to have dumplings so we tried this place and we were not disappointed! I tried the pickled veggies and squid and it was cooked to perfection, my youngest is a bit pickier but devoured the streamed broccoli. The staff is so kind as well! I will make it a mission to come back.
The food is very tasty. It's not americanized Chinese dishes. The service is very nice too. If u pay cash u can get discount.
We went there for the hotpot. The food was OK, although the soup was very plain.However, the service was AWFUL!! We got the dirty bowls (with some rice on it ?) and asked to replace twice which it took forever....so we eventually used the rice bowl instead. They only came 1 time during 1 h...I guess since we were party of 5 and they charged the tips from us directly, so they didn't really need to take care of us. Very disappointed. If I had chances to tips them, I would tip $0..... such a HORRIBLE SERVICE!Finally, we were waiting like 20 min or longer that that... to check after we let them know. They didn't even come to get our cards, so we decided to walk to the cashier and leave. I won't come back again....until that waitress is gone.
My boyfriend and I came here for lunch excited to try something new. Right away the server brought us water and did not offer anything else to drink. We got spring rolls as an appetizer and those were yummy. We got the hotpot to share, I think this had the potential to be very good, however they did not explain how to cook any of it or how long to leave the meat in. The beef was very slimy. The bathroom had cleaning supplies laying all over but were dirty. Nobody ever came back to check on us or get us refills. It was an expensive meal and we didn’t even eat it, we left and went somewhere else. Overall it was awful service and not a good experience.
Everything!!!
I recently had a less than enjoyable delivery order. The staff at Ichiban was very nice and promised to make it right.Please be aware that some dishes aren't meant to be delivered. I would highly recommend visiting this restaurant in person or getting take-out as this will be a more enjoyable experience.Thank you to Ichiban Sichuan for being so understanding.
I gave it 4 stars maybe because I had not expected much. We enjoyed the food, it was very good. We eat mostly Asian food. They did mostly a good job on the COIVD front. Worth the visit.
I've been here 5 times now. I've had the seafood soup, Yangzhou fried rice, spicy string beans, eggplant with chili garlic sauce, and numerous beef, fish, and poultry dishes. I can confidently say this is the best Chinese food in Madison after trying all the other Chinese restaurants.
I am no expert on Chinese food, but from my Chinese friends' reactions, its pretty obvious it was bad. They had been here before and they said the food is good, but they wanted to try hotpot here. We got a half half hotpot with beef, fatty beef, lamb, and a few other things. The spicy half had so much pepper and peppercorns it instantly makes you sneeze and cough just from smelling it. The beef and lamb we just a wet pile of meat; it WAS in slices but it just seemed very low quality, and a lot of the lamb was in thick, uneven chunks. It all seemed like it was the excess waste meat that they should've thrown away 3 days ago. The seasame sauce was horrible; it tasted nothing like seasame. It was literally watered down peanut butter, but like 10% peanut butter and 90% water. All of the sauces also came in a sauce cup that were each maybe 20% full. The burner for the hot pot also sparked and the butane shut off, so our server had to replace it. Our server (Jenny i think) was also very rude. We asked for an extra plate and she asked us WHY WE NEED AN EXTRA PLATE?? Why can't you just do your job? She also tried to tell us we need to buy two hot pots for 4 people, but we shut that down right away. She also talked in a demeaning way every time we asked a question, which we only asked two or three over the hour we were there. Overall negative experience and very entitled server. We had a good time laughing about the food, though.
Shared hotpot between two. This was the first time I ever got full from hotpot.Service was quick.Price was a little high but it's good to support your local restaurants