Good food, excellent rice and beans. Good service, somewhat limited menu
Awful wait time. Told order ready at 8:30. Arrived 8:35, told a few minutes. Just leaving now with food at 9:06, no apology or compensation given.
Small restaurant, very nice atmosphere, the staff was very friendly, food was good and tasty and came quickly. We had farritas and a burrito and was very well prepared.
Inconsistent quality, at one point this place was great but now the pastor tacos are very greasy to the point where it made me lose my appetite. The best thing was the jarrito soda which is really sad. Also the queso dip was watery and smelled rotten.
Love this restaurant but very disappointed with my door dash order. I didn't get my full order and the steak and pork tacos I got were full of very fatty meat. Good food but I would suggest ordering the chicken.
The customer service here is inconsistent compared to other times I've been, certain people at the registers have no clue how to treat customers, the pastor tacos will leave your plate soaked in grease (a clogged artery waiting to happen) and the margaritas are like $8 for what's practically ice water if you take it to go, they make drinks better if you're dining in and they care more about Doordash orders than the people in front of them
Loved it. Great food and the staff was so amazing. So nice and quick.
We placed an order, the restaurant mixed up our food and gave it to another customer. We then speak to the restaurant which tells us to place a reorder, we do as requested and then they REFUSE to make our food. Placed an order through door dash, dasher calls informing us that only part of our order was available for pickup. They mixed up our order with someone else's, apparently two orders placed under the same name. Totally understandable. We contact the restaurant after speaking with our Dasher, spoke to the owner who told us to reorder through door dash. Ok, annoying but fine as long as we get our food. Contacted door dash to place a reorder. Door dash issued a full reorder, since only part of our order was there. Shortly after we receive a call from door dash informing us the restaurant is refusing to remake our order. Ridiculous! Would give 0 stars if an option.
We placed an order, the restaurant mixed up our food and gave it to another customer. We then speak to the restaurant which tells us to place a reorder, we do as requested and then they REFUSE to make our food. Placed an order through door dash, dasher calls informing us that only part of our order was available for pickup. They mixed up our order with someone else's, apparently two orders placed under the same name. Totally understandable. We contact the restaurant after speaking with our Dasher, spoke to the owner who told us to reorder through door dash. Ok, annoying but fine as long as we get our food. Contacted door dash to place a reorder. Door dash issued a full reorder, since only part of our order was there. Shortly after we receive a call from door dash informing us the restaurant is refusing to remake our order. Ridiculous! Would give 0 stars if an option.
I was recommended to this established. After I read the reviews. I decided to give El Pastor a try.Unfortunately, I wasn’t satisfied with service nor the food.For example, I wasn’t greeted once I walked through the door (hence the employees just stare at me) nor was my food hot. In addition to, the food presentation was awful. It look like that just “thrown it together.” The food wasn’t even hot it was luke warm.To conclude, I wouldn’t go back. I wasn’t satisfied with the customer service nor quality of the food.They weren’t friendly or professional. There body gestures and language made me very uncomfortable .