Dunkin'

1401 Emil St, Madison - 53713
91 reviews
Coffee Shops Donuts Coffee & Tea
(608) 609-0610

THE CASHIERS STEAL YOUR INFO!!!!I went there a couple of weeks ago and paid with a gift card. They took FOREVER to give me back my card which was strange since usually they’re fast about everything but I didn’t think much of it. About 15-20 min later when I tried to use my card again it didn’t go through and when I checked the card had been used up with online eBay purchases (I’ve never used EBay) SO BE VERY AWARE OF WHAT THEY DO WITH YOUR CARD. I’m 100% sure the cashier took down the card info and used it for her eBay purchases. This led me to stop going to Dunkin’You suck Dunkin.

I DO NOT RECOMMEND this location DD! Workers are rude. I ordered their signature new salted caramel cold brew and they were so confused on what I ordered. I ordered food and they asked me multiple times what i ordered. With the salted caramel cold brew I don’t know if it’s cream added on top so I asked “ does this have whip cream” and one of the workers very rude like commented “ we don’t put whip cream on cold brew why would we add that” and I clearly saw them make it and they didn’t make it right because it didn’t taste like salted caramel AND they did add whip cream. Very disrespectful and disappointing. I’ll keep going to the DD by gammon like I’ve always gone too. Lost a customer Sorry. Management should have a talk to workers are their attitude towards customers.

I've had about 90% good experiences at this Dunkin. It's just been 1 or 2 times where things were off. Either the staff was rude or the drinks weren't quite right. But in reality, no one is perfect so for the other times, it's amazing!

Dunkin is still doing business in Russia, giving war money to Putin and undermining our efforts to isolate them.This location is terrible, but enjoy your doughnuts and the Ukrainian blood on your hands if you go there.

They are amazing!!! I walk in and before I say anything they get my order ready for me . It's always correct and I really appreciate them starting my day off right.

I love Dunkin coffe but this time ?, I am pretty sure I got the car behind me order.

The adult staff here and the sweetest people on Earth. But almost all but 2 teenagers are extremely rude. I have gone through their drive thru countless amounts of times being helped by a teenager. At the window, I haven’t been told my total when they have taken my payment and basically a few to no words are said through the entire process. They need to have a second look at their employees right now.

Slow service...staff was more interested in chatting with fellow employee who was coming on her day off for coffee! Accuracy suffered as a result--but we were on our way to the airport, so it was not noticed until we were back in the car and on the highway. DISAPPOINTING!!!

Inconsistent pricing, I paid more here today for the exact same drink I got yesterday at this Dunkin’.

We ended up going here because every other place required us to have a mask so we tried to find a drive-thru. The service was quick and the products were great. We had several drinks and donuts and were very pleased.