Placed an order for delivery from this restaurant. After an hour of waiting the expected delivery time my order still hadn’t arrived. Called the restaurant when order reached 15 minutes late and was cut off on the phone. Order is now 30 minutes late and still has not arrived. I could’ve gone to the grocery store, bought the ingredients myself and cooked the dish in the amount of time it’s taken. And I wouldn’t have had to deal with a rude phone call. 0/10 do not recommend.
We order from here regularly and usually love this place, and always recommended it to our friends.BUT — Tonight had we ordered Kung-Pao chicken, among other things for my family delivered, and there was ZERO CHICKEN in it. Usually I don’t call and complain and we just eat our meals, but ideally. I wanted us to have something more filling then celery…. I looked thru the entire container looking for chicken before calling. When I spoke with the woman who took my order she swore it had chicken—I inspected..again.. there was not. She told me I could come down to the store so she could “show me where the chicken was” I expressed that this was extremely inconvenient as it was already 9:30 and I had a child who it was already getting late for. Being as my delivery was already late as well. She demanded I come to the store for her to show me the chicken. I then asked for a manager—or some type of refund or exchange. (Mind you she had hung up on me 3 times during this conversation) I called one last time, still just trying to get what I ordered or just a refund. I was willing to come to the store at this point. She continued to demand there was chicken in it and there was nothing she was going to do about it. Now at this point I am frustrated and tell her she is giving terrible customer service. BOOM. She hung up on me again, then stopped answering the phone.Terrible customer service. The meal my daughter picked, is nothing she ordered and I was ripped off of my money.YOU LOST A GOOD CUSTOMER!??♀️
Ordered through eatstreet for a specific time later today. When the order was confirmed the date was changed to three days from now. This is the third time this has happened (I don't know if this was eatstreet or Asaim House error). Contacted eatstreet, who told me I had to contact the restaurant. When I called, a woman told me that I had to call eatstreet to fix it. I told her that they had redirected me here and she just hung up on me. Great crab Rangoon but not worth the hassle and straight up disrespect.
Food is always good. Super consistent and the staff/owners are top notch.
This is the worst Asian food I've had in Wisconsin, Michigan, Georgia, Texas, Illinois, Germany, France and Italy. Even on a Friday night this food sucks. The peppered steak tasted strongly of fish and the odor took over our house for at least a full 24 hours. The chicken fried rice with extra chicken barely had any chicken and was so bland that I added two tablespoons of basil and one of sage and a healthy grinding of salt to make it taste like anything other than vegetable oil.
I ordered $90 of food for my family. Their large shrimp fried rice only had 5 pieces of shrimp! I ordered a dozen shrimp egg rolls 3 of them didn't even have shrimp in them. They got my order wrong on top of it and gave us almost all rice and about 4 spoon fulls of vegetables and a few pieces of chicken. I called to complain and the woman working claimed we didn't order the items and then I told her about the small portions of meat, vegetables & shrimp and she proceeded to call me a liar and hung up on me. Will never order from here again. Food is mediocre ?
Fabulous as always. Best dumplings in all of madison.
Always the freshest ingredients plus fantastic service every time. I would certainly recommend.
Once in awhile I stop to get the best Chinese take out in Madison. Friends that moved out of their delivery area drive across town instead of ordering from somewhere else.
1st time here on recommendation from a friend. Ordered a variety of things because I was taking home for company. Everything was great. Will be back!