Culver's is probably the best fast food restaurant in kenosha. They actually care about their customers. I have never had a problem with an order at culvers nor with any of the employees. I was at mcdonald's today and the employee messed my order up so bad and when I got upset told me to never come back. Some say that mcdonald's and Culver's are competing because they are across the street from each other but that's not true. Culver's values thier customers mcdonald's does Not. Culver's creates an atmosphere of respect. They are friendly, respectful and work quickly with a purpose. Mcdonald's is unfriendly disrespectful and work slowly without quality in mind. I will only ever order from Culver's now because mcdonald's needs to shape up.
When we first moved to the Milwaukee area from Oregon in 2017 on a job transfer, we discovered Culver's on our day trips to learn more about our new home state of Wisconsin.We long ago gave up on fast food. But based on a co-worker's recommendation, we tried Culver's and found it much better than McD's, Burger King, etc. So it became a habit to include a Culver’s on our outings.Fast-forwarding to the present, our dining-out habits have only begun to recover from the Covid pandemic. But on May 12, 2022, we had driven down to Illinois Beach State Park in search of a bird rarity (we’re amateur ornithologists) after work. It was well past our dinner time when we started back north, and we still had an hour or more to drive. We remembered there was a Culver’s on the south side of Kenosha with outdoor seating, so we shaped a course for it.Though getting late, the place was packed with cars in the drive-through, people standing around in the ordering area, and employees — lots of employees! It seemed like there were more people behind the county than in front of it.We ordered inside, planning to have our food delivered to an outdoor table. Austin was our attendant, and he was polite enough. I ordered a North Atlantic Cod Filet Sandwich which I’d not tried before, and my wife ordered a ButterBurger with fried onions. We both got a side of Wisconsin Cheese Curds, and cups for water.We paid the $15.07 tab, then we went outside to grab a table.A good 25 minutes later our food finally showed up, and with no apologies for the slow service.My fish sandwich was lukewarm, bland, and mostly airy bun. My wife’s burger was a pathetic little thing, and the only thing on it was a glob of onions that tasted like they’d first gone rancid, then were overcooked into a bitter little mass of brownness.By this point we were starving, it was getting dark, and had no desire to wait another 25 minutes for an improved batch of food. We gagged down what we could, and wrote it off to experience. On the upside, the cheese curds were pretty good, so at least we didn’t leave completely hungry.Now, this isn’t the first bad experience we’ve had at a Culver’s. We had already noticed a general decline in quality when we stopped in at Culver’s before the pandemic. But this was a whole new level of bad. So we’re now done with Culver’s for good. We’d gotten pretty good at packing our own lunches during Covid, and we’ll just go back to that permanently. Too bad, because we were big Culver’s fans for a while there.UPDATE: I see the Culver's PR engine quickly responded, wanting me to email so they can "speak with me directly about this." Why on earth would I waste more time on this, after all the trouble I went through to write a comprehensive review? I think it's the unit manager they need to speak with directly, no?
What a terrible experience I had here: After waiting in the drive through for over an hour and a half after ordering(all the while watching other customers get served before me and even commenting to several different employees about how long it was taking) I decided to call the the restaurant and speak to the manager whom informed me that they had "found my order" and were going to "bag it up immediately and walk it out to me" -meaning that it was just sitting around somewhere the whole time, and it certainly tasted like it was. On top of all that they also got the order wrong, placing tomatoe on my sandwich when I asked them not to. Anyone want my "free meal coupon" that I was compensated with? Don't think I'd like waste my time again.
I love, love, love Culver's fish dinner. The walleye is amazing but when it's not available the cod is very good. Today was particularly busy. They added a second drive thru ordering lane. Must have been getting used to it. My fish was subpar to say the least. I called and I pretty mad but the girl I spoke to was very professional and offered to make me a replacement dinner. I went back for another dinner. Now that's how the fish was supposed to be. Thanks!
Food was good. Men's bathroom dirty. Staff friendly. Was visiting family and they allowed us to stay for 3 hours. Appreciated it.
Ordered through drive-thru. Service was faster than I expected at the evening hour that I arrived. Friendly service. Food was hot and fresh. Rec'd the order exactly as I asked.
I went for the fish fry, and it delivered. We had both the walleye and the cod. The portions were generous. We will return for Lenten Fridays and after.
Normally I have great things to say about Culver's. However, this location continues to disappoint every time we visit. The staff can never get the order right where it's dine in or drive thru and the management is rude.
A used to love restaurants. They are next to McDonald's. Same ole.Guess people will eat anything.
Wow not good at all. My burger was raw, my fries were cold, my husband's grilled cheese wasn't cooked very well. I reached out to the store and no one has replied to me at all.