OMGOSH!!! I LOVE the staff that was here today at 11am on 12/29!! I got the absolute BEST welcoming when I walked in! A young man yelled "WELCOME TO JIMMY JOHN'S"!!! I failed to get his name, but he knows who he is! The rest of the staff was just as friendly ☺️ Asked how my day was, and super fast! I'm on my way home to Minnesota, still 5 hours to go, and I'm coming from visiting family in Chicago. This made my day! This management here must be doing something right ?? Your employees are fantastic! THANK YOU GUYS!.....and to think I almost went to Jersey Mikes! ??
(Delivery) The sandwich, drink, pickle were just fine. Ordered from the app. Clicked the chips and napkins, didn't get chips or napkins. Called and was told I would get a credit. Months ago I ordered from the app and something similar happened. Was missing pickle and napkins that time and they bombed my bag with the kicking ranch Ranch was all over the inside of that bag so I called and was again told I would be given a credit. Both times I've been offered a credit it was "we can give you 1 or 2 dollars off your next order if you'd like?" So not only was I offered a credit less than the items I was missing but I wasn't compensated for the time they decided to deliver a sack full of ranch. The food is tasty, no issues there, but having ordered twice from the app and having less than expected deliveries is discouraging.
Food is good but it really makes me mad that they're to cheep to include napkins. Alot of people eat in there car. And i shouldnt have to ask.
I’ve been craving a mummy johns sandwich this whole week and I finally got to order one today. My order was received at 6:19pm and an hour and a half later never showed. We called and they said it would be by my house soon..30 minutes later it never showed up, we refunded the order it got hung up on. I’m incredibly disappointed and sad all I wanted was this sandwich. I’ve now been crying for the past 10 minutes because of this situation I got mascara all over my face and i blame Jimmy Johns. My friend told me to sue but i’m leaving a bad review instead. shame on you jimmy johns horrible timing and horrible customer service
all my friend wanted was her sandwich. she texted us about it, and was waiting happily for it to arrive. an hour later and its not there... then 30 more minutes pass. she calls and they say it'll be there soon. 30 minutes later it still isn't there. they call again, all she wants is her sandwich. They refund her.. She cry's, all she wanted was a yummy sandwich. she has mascara all over her face and pillows now.
my friend went to order her food online and get it delivered AND IT NEVER CAME. Disappointed is an understatement. Do better be better. ISTG I HATE JIMMY JOHNS ??
My husband and I went to pick up our online order and the kid at the register was wiping his runny nose on the inside of his shirt. I cancelled my order. Ick. Only in Wisconsin.They responded below-But I called the restaurant and spoke to the manager and their attitude didn’t address the incident. There was not apology for the disgusting incident or any other consolation. They simply cancelled my order. Don’t be fooled.
If you want lunch at noon put your order in when they open at 10:30am. I'll keep using them because they make a good sandwich, but the delivery time is VERY unreliable. Going on 90 minutes at the moment. I'll be sure to schedule it in the future. I'm sure the Jimmy John's bot will post a generic answer below shortly.
SLOW! Took over an hour for our food and we are less than .5 miles away. Messed up our order the last 2 times now.
I know you are short staffed, but my goodness things have really gone downhill with your service. I was there over lunch today and it took 15 min to get my sandwich! I feel like the staff you do have are ill-trained and have absolutely no sense of urgency! There was a lot of confusion on the line with a lot of standing around. Finally the manager stepped in and got things moving but without direct involvement, your staff just has no clue. Figure it out or you're going to lose business!