Place is never open. Went there at noon today, closed. Service is terrible.
We love Chipotle, but unfortunately this place was absolutely dirty on Saturday 6/25 around 6 or 630pm. Not a clean table to sit at in the entire restaurant. Beverage station was in disarray and the floor looked like it hadn't been swept in hours. Disappointing when we were looking to sit down at one of our favorite places while passing through after a long flight.
AVOID!I frequent this particular chipotle usually 2-4 times a year. It is a convenient location right off the interstate that makes it the perfect place for lunch/dinner while traveling. This most recent visit will be my last. I’ve never been more appalled by the cleanliness or complete lack thereof as I was during this visit. The entire visible food prep area was extremely messy. There wasn’t a single clean table. The soda and silverware area was a disaster.
This was the worst experience ever. Their online wasn't working, so I just went in. The worker could not get 3 items I was ordering figured out. I told her I'm sorry this is so confusing but online ordering wasn't working. I asked for my guacamole that comes with my veggie bowl. She told me they only had a small amount left, and that was only for online orders. Oh, ok, cool. Paid went to grab my drink. Could only get lemonade or dt coke... no thanks. Went to my car and was about to leave. The lady behind me in line knocked on my window to tell me they forgot to bag half my order and weren't going to bother to bring it out before I left. I went back in and the cashier said i was hoping you would come back. I live 35 mins away and was passing through. I only came back because a customer took time to inform me. I emailed Corp and asked to be called. Their response was they were too busy to handle my complaint but put free chips and guac on my acct. Insulting. Don't go here. This place is trash. Worth the extra drive to go to Woodbury.
I am typically oblivious to the cleanliness of any place that serves food but holy moly was this place disgusting. Tables and floors were a complete mess. The salad and steam table with the food did not look fresh at all. I was hungry so picked the best looking items for my burrito bowl. They were out of a few things. It was 3:30 in the afternoon so you would think they could have cleaned the place up and caught up if they had a crazy lunch hour as there was hardly anyone in there eating. My husband has been in food service for a very long time. I told him he should stop in to see how bad it was. He said if I thought it was bad it must really be bad so we ended up throwing our food out. With the appearance of the place being the way it was, we decided to not trust in the employees knowledge of proper temperature keeping with the food and did not want our kids to risk getting sick.
We will no longer order online because they never get it right and give us very little food every time we do. Almost $10 for a half empty bowl. My SO got double meat and his was mostly just meat. No veggies. We asked for extra corn and corn on the side for our chips. We got no corn and half a cup of corn on the side. I over heard the cook telling the employees to disregard orders that say “extra” because he didn’t want to make more food. Sad. Chipotle’s portions used to be huge. Now they’re barely enough. Half the time this store is closed until 3 and you won’t know it until you’re already there and there’s a sign on the door.
I love Chipotle but not this one. Avoid it if you can. I'm not sure if they were just having a bad night, but it was bad.Mobile order was 15 minutes late, it was cold, the restaurant was dirty with garbage all over the floor, no silverware or napkins out, the drinks weren't filled.
We arrived just after 7 on Friday 3/18. The staff had mentioned that they had just opened 10 minutes earlier due to an outage. The team was great and worked efficiently to get the orders out quickly for only having 4 people on. There were a couple difficult customers that were handled very well while still keeping the line moving.
Service was good. They were out of chicken, cheese, sour cream, sautéed onions / peppers, and chips.Bill for three meals was still $38This type of service has become the norm at Chipotle. Really sad. Used to be a good place to go.
Meh. Every single table in the entire place was dirty. We needed to seek out someone to clean a table for us so we could sit down. He never ended up coming, so I went to the bathroom to get paper towels and water from the soda fountain to wipe down the tables myself.