Edit as of 5/23/22My wife and I just had another bad experience here. Haven’t eaten here in a few years, walk in at 5:30 (they close at 6) to get dinner and they were already closing up early. The entire team looked so upset that we came in and you could just feel their frustration through their facade of pleasantries. The guy serving us appeared to give an eye roll. We were so disappointed (and didn’t want to be a burden) so we just left and got dinner elsewhere. I rarely post negative reviews but we love potbelly food and want it to stay around, but I don’t see how it will survive much longer here without a change in customer service. THE IRONY is that when I went to post this review, I realized that I had left a review 3 years ago stating the same thing lol so I hav lowered from 2 stars to 1.________I love potbelly, and am thankful to have it here in Green Bay finally, but I have to give it two stars for the customer service aspect. We have been here dozens of times since they opened and all but maybe one time we left talking about how rude or inconsiderate the staff was. Hoping with some more training this will change. Food and atmosphere is standard though!
I stopped a couple days ago to get my Potbelly fix to my surprise they closed at a different time. Now they close at 6pm. Well I stopped yet again at 2:30pm this Saturday coming back from my daughter's Middle School Bowling Tournament in Appleton and went to the drive through speaker to order. The guy asked me if I was there to pick up an order, Nope I was there to order food. So when I said no I didn't order on the mobile app I was told I couldn't get any food! I was extremely upset not at the fact I couldn't get food I actually wanted at the fact I come to a restaurant that is open at least the drive through and was told unless I order on the mobile app I couldn't get food! Seriously if you can make food ordered on the mobile app you can take orders and make them as well. I was so angry at the fact I was being told only way I can order from this restaurant is order on mobile app I drove off. I could of ordered on the app but the point is they have people working only if you ordered on the app. They didn't have a line and not sure how this place can stay in business either it isn't opened or closed more then open. Or turning away a paying customer because they only wanted to make food for mobile orders. No matter how good the food is I would find other food choices because if your open serve me the food you serve or why are you open? It's just rude and I wouldn't recommend this restaurant to anyone not this location. Want Potbelly food avoid this location and go to eat at different location
Super friendly! We went in and the person behind the counter was very informative about the menu, and the other two people working had amazing attitudes! Not only that, the food was excellent and we could customize it to our liking! Definitely will go back!
Let’s start off with short staffed and yet they find a way to keep your wait time enjoyable. Very friendly and on top of their game. Food was great!! Hot fresh and ready in a short amount of time.
Delicious food, but they got 2 of my 6 items wrong (wrong soup and wrong flavor of shake) which I didn't realize until I got home.
Solid sandwich making. Pleasant staff, clean facilities!
Excellent service by James. Sandwiches were okay
Super disappointed. I went to potbelly for a salad, as all my friends said it was great. The entire bowl of salad was wilted and slimy. What a waste.
The Italian sandwich was amazing on multigrain, omg beat sandwich I have had in quote some time.
Lovely service and food is just exquisite and tasteful.