They have a gluten free bread option and a separate slicer for allergies & celiac! The sandwich I got was a bit dry, maybe because of the GF bread. The employees were super friendly.
I visited the restaurant to get sandwiches for myself, my very young children (ages 2 and 16 months), and my mother. My experience going through the order line was fine. After receiving my food I immediately went home and started eating. When I took a bite into my sub, it was very crunchy-did not quite taste right. I kept eating it as I was really hungry, but kept chewing on something very crunchy. I spit out part of the sub and found a piece of metal in my sandwich - a little larger than a staple. The situation was handed very inappropriately. I called the restaurant immediately to alert them of what happened. When the associate picked up the phone she stated that they were busy and I would need to call back later. She did not write down my name or phone number or provide me any time frame that I should contact them back. I understand that the restaurant is busy and as a health worker, I understand the challenges that arise from being short-staffed but this is unacceptable. I truly believe that if I didn’t make the decision to show up at the restaurant to confront them of the incident, it would’ve just been brushed under the rug. Upon arriving, I was greeted by the order taker (Lee Ann). I asked to speak to a manger about the metal I found in my sandwich. Brady (the manager) came over to me. I stated what I found in my sandwich and he just offered to remake my sandwich or issue me a refund. I told him that I didn’t want to remake my sandwich and that I wanted to file a complaint. Brady states “We don’t do that here”. I stated that I will be contacting corporate to file a complaint, this is when Leann budded into the conversation and started arguing with me in front of a full restaurant. Leann aggressively shouted at me “He’s offering to remake your sandwich and give you a refund! What else do you want? Mistakes happen”. I explained to her I understand mistakes happen but this is a big mistake as I ate half of my sandwich already so it was very likely that I could’ve swallowed some metal and that I ordered sandwiches for my children as well…First of all, I was addressing the manager, why did she feel it would be appropriate to step in and yell at me when we’re trying to come to a resolution? Also, if the restaurant is so busy, why would you stop what you’re doing to argue with me when there is literally a line full of people waiting? Completely inappropriate and unprofessional. Brady states he needs to “clear all these people out” and then he would help me. He takes a look at the sandwich and the piece of metal and stated he would inform his manager about it and issues me a refund, he states “You can go about this however you want”. I felt the situation was handled very poorly-there was almost complete disregard for my concern and Leann was very hostile towards me. I will not be returning to Jersey Mike’s.
Very friendly staff,delicious subs! Always make it a point to go there when Im on that side of town
Erick F here at Jersey Mikes in ashwaubenon went above and beyond helping me and the other customers as I witnessed. A gentleman and a scholar to say the least. 110% helpful, courteous and just down right polite and nice the entire time. People like Erick are why I appreciate & enjoy eating out once in a while. The customer service Erick provided for myself and the other customers after me was incredible. Thank you Erick F and thank you Jersey Mikes for having a great taste in talent and courtesy with your employees.
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I’ll start by saying I don’t leave google reviews ever. My boss ordered subs and he accidentally chose pick up instead of delivery, after an hour of waiting I gave a call and figured out why we didn’t get them yet. Went to go pick up the food they were remaking my hot sub because mine had been sitting. That’s some service! To top it off the sub was phenomenal as always!
Food was uncooked and not what I ordered at all I’m 99% sure there was spot in sandwich end ended up puking all night! I thought if the bag seal was broke I could trust the decency of people but No ! I use to love this place but will never order from there again!
Ordered a sub, guy working didn’t write down what I ordered after I said “are you going to write that down?” Guess what, it was made wrong. Second time this happened. Good sub, train your employees to write down orders I guess.
Sub is the best out of all sub shops Mike's way I got double meat giant we live in eagle river so I ate it a couple of time my girlfriend loves these subs to .
#7 with mayo. Very delicious ?