Hands down my worst experience at a Qdoba yet. I absolutely love Qdoba in general however this one definitely didn't live up to the rest. Very short staffed and long line but that seems to be expected these days. What isn't is when they make your Barreto and it breaks then they ask you if its ok that its broken. You politely ask if they could place it in another shell and when they do it just gets wrapped into a ball that didn't even touch sides and covered into the foil quick to hold it. Being there was a giant line I refrained from asking for a rewrap AGAIN! I get home thinking I can fix it but its not only wrapped wrong but busted again. That's the creation of the Barreto experience. On top of that the rice was horribly dry and chips stale. Overall just my worst experience and hopefully that's not a norm for this particular Qdoba.
Ordered veggie burrito. Staff was courteous and quick. The place was clean.Update: Stopped in again for veggie burritos on 4/1. No fooling: 6 workers behind the counter scrambling to fill orders. This place is working hard to overcome business obstacles. Way to go Q management and staff!
My husband and I come here a lot but this was the first time in a long time where the food and portions were amazing and not skimped or poor quality. The girl and guy working there today deserve a raise they were phenomenal! Will keep coming back specially if they are working! I wish I would’ve gotten their names. Keep up the good work!
Very good. Okay customer service other than the fact they like to not give people their full order. I had to remind him about giving chips then he only gave a 3/4 bag and there was 2 bowls that should have gotten them. But otherwise was great.
Get 2*s for the girl working the line getting her butt handed to her while all others just stood around. Was around 630pm and the place was trashed, food containers were filthy with ingredients were all over the place and mix into other containers. All other employees were just standing around when they could at the very least tried to clean up some of the mess. Girl w blue streaks in her hair decided she was done for the night and decided that moment was the best time for her to grab some food for home while the poor girl is trying to keep up with the growing line behind me. Kid watching the grill w hair almost to his shoulders, the hat isn't going to keep your hair out of the food. His neck was covered in hickeys which added to the gross factor. Food was cold and rice was hard and WAY to much lime. We have given this place multiple chances but they always disappoint, honestly I live in fdl and if I want qudoba I will drive to the Oshkosh location because they always have the qudoba taste and quality that I expect.
Went there for lunch today. That will be the last time. Used to look forward to a high protein, lower carb burrito bowl. After today, I'll find another alternative. Food wasn't very warm, nothing was stocked, a couple employees are nothing more than warm bodies. No work ethic, no initiative, no customer service skills. Look for this place to be closing...
The service here tonight was ridiculous! Going in to pick up an online order they never started, then continued to finish other orders that came in after the one I was there for. All while one employee stood there on their cellphone not helping at all. The food Kay be good, but the service is slow and the employees don't seem to care to work there.
If we could give it 0 stars we absolutely would. Tonight's experience was the worst we've ever at this restaurant and ranks probably number 3 as worst at any restaurant we've gone to. Sadly, we have gone here for years and the staffing alone tonight makes us not want to go back. With the exception of the 2 men on duty that were truly trying to do the right thing, the attitude and behavior towards each other and then US was atrocious. Having no manager on duty or anyone that wanted to take charge made it an absolute train wreck. If this is what FDL Qdoba has to offer, we will gladly take our business elsewhere.
Food was ok. The food line didn’t have as much food stocked and there were less options to choose from (I’m assuming due to shortages, but not certain). Being a vegetarian, this was disappointing to realize. We came in at about 4:45pm, I thought it would be more stocked to be ready for dinner. Food was lukewarm. Portions in the bowls and for chips were smaller than normal. Every time I come here the soda machine is always out of soda options. There were only 2 people upfront, manager and a worker. The worker didn’t have the best customer service. She seemed uninterested in explaining the different options of food. Soda cups didn’t have lids (shortage), but was nice to be only charged for a medium instead of a large cup. I was unaware of the “all good guarantee”. I think that should be advertised more. I don’t think I will come here again unless some changes are made.
Went in on 11/20 at 9:22 PM… service was slow to begin with… considering it was busy, it wasn’t an issue… The very nice gentlemen with a beard was very kind and helpful… Lady at the counter made us feel very unwelcome and she was being very rude… poor customer on her end… In the end the guacamole was the only satisfying part of our experience