Was given the wrong order at the drive-thru it happens. When I went back to the window, didn't even get an admission of error. Pulled up to the yellow line and waited for someone to bring me the correct order. She finally came and just handed me a bag; no apology, no admission of error, no thank you, no goodbye, not even a look, just silence. Probably not coming here for a while again, if ever. My chicken sandwich just was dry bread with two pickles on it. 2 stars not one because cash register guy treated me nicely.
There is clearly a sign that states use kiosks in lobby for ordering. So I did just that. It was my first time using it so it took me awhile. Not one employee asked if I needed any help. There was an older man that came in after me and he stood in the lobby waiting at the counter for his order to be taken, I told him he needed to use the kiosk to order he replied he did not have his glasses and refused any help. After a while an employee came to front counter to assist him along with the next 2 customers that came in. So yes I am complaining because their customer service was horrible.
So, this McDonald's is ok, but not really. There are times when we go and it's what you expect which means 5 stars from me. What is expected is fresh(er) sandwiches and not stale fries. I have simple standards. Lately, every single time I go there are only 2-ish people working, it takes around 20-30 min to pickup whether you order there or through the app and the fries have been stale every single time even during busy times on the weekend. The reason behind my rating is that customer service isn't really terrible and I still get hot food so it could be worse, but in order to be a 5 star fast food restaurant I'd expect fresh fries, timely service and maybe the ability to do curbside pickup when you order in app.
Went to order off the dollar menu at the drive thru and they said the menu pricing is wrong. They said it's been wrong for 2 years. Then why not update it?? It's a digital menu, it can be updated! Rude workers, wouldn't even honor the menu pricing.
First off I didn’t get a receipt from the kiosk. Had entered our own number for the table but the manager called the receipt number that we didn’t get. Then when we got the food the sauce cups were covered in old sauce and when we went up to the counter for new ones those had sauce on them as well. The ice machine didn’t work and all the soda came out warm. When we told the manager the first time he didn’t do anything and we had to repeat the entire thing to him just for him to make our drink in the drive thru. There were also no clean tables they all have crumbs or soda spots on them. I’d leave 0 stars but I had to give at least one to leave a review.
Worst McDonald’s in America! I walked in the employees were very rude and unhelpful. First they refused me to order at the counter and the man working in the kitchen yelled at me and told me to use the order screens. Next the screens didn’t even work so I stormed out and didn’t mind even coming back. Worst costumer service ever! So rude and unfriendly! You can really tell the people here hate their jobs. Don’t come here!
Great improvement. My order was correct, fresh, hot, and the staff (one woman) was very polite.All of this is contrary to my many prior experiences here. Every other time I’ve been here the workers are rude, don’t care, and ruin your order.
This specific location is hands down the worst McDonald’s I’ve been to in all 30 years of my life. I live not even 2 mins around the corner, so i go here more than i would i like. A lot of times i drive 10 mins to the next closest location just to avoid going to this one. They got the most unpleasant staff you will EVER come across, they seem to absolutely hate their life’s being there. They are so unfriendly, no matter how nice i try to be every time i go. I try to go out my way to make sure i smile big and have the up-most manners, thinking maybe i could try and make their day or change their mood- but it NEVER works ? i can get over that though, it honestly just makes me feel bad for them. But on top of the horrible service, you can GUARANTEE to expect food to come out horrible. Cold fries every single time; old, unsalted, and disgusting. My daughter gets extra pickles on her burger everytime, never once have they actually put extra. I usually don’t ever leave reviews, and hate taking my time to do it. So, take my word for it! Trust me, this place stinkssssss
The WORST place by far! The only thing that's consistent about this MD's is that they prepare everything horribly. It's also my fault that I kept going back hoping one time I'd get a decent quick bite to eat on the go. Now there aren't words to explain what comes out of the drive through window.
The food was not fresh, I shouldn’t have to say well done every time to get fresh food.The line moved extremely fast however so I appreciated that but I’d rather fresh hot food