I did an order online and meant to do it for delivery but upon editing the order it reset to pick up and I didn't realize it before submitting which was fine but I didn't want to tip if I was picking it up so I called and asked can I either switch it to delivery or have the tip taken off even jokingly explained if I was going to any other fast food place I wouldn't tip and had a laugh about it. We decided I'd just pick up and pay upon arrival. Well apparently someone thought I was ridiculous and decided to eat a slice of the pizza we ordered. When I called and told the manager I was pretty much brushed off. I told her I thought they should watch the cameras and write up the person who did it because it's definitely against their policies to eat a customer's order. Even if they were upset about the tip it could have been a conversation I'm open to being convinced that it's deserving beyond delivery I just don't understand why I wasn't told anything beyond "wow that's surprising" as the solution to the issue.
Sunday evening and 4th st had no large pizza crusts. So ordered 2 large from prairie Ave pizza hut. Picked up and brought home. Pizzas were not done, crust was limp, wont get pizza hut again. Should have went to domino's our first thought. DOESNT DESERVE ONE STAR!!!!!!
We used the Beloit 4th St location for an employee appreciation lunch, cant say enough good things about this location, staff and managers! Food was on time, HOT and exactly what we ordered. ( 40 pizza's). Thank you!
The food was amazing as usual. Delivery was fast. My delivery driver was super nice. He made sure I received extra parmesan packets, napkins & plates. Nice to see someone who actually enjoys their job. Thanks for great service & food.
I was really dissatisfied when my order arrived after over an hour it was due. In addition, I was notified that by the delivery person that there was a coupon for a free pizza in the bag since my order was late. I was very happy to hear that, but, however, I was not given a free pizza coupon for the inconvenience. After this experience I do not believe I will be ordering pizza anymore from there again.
My pizza was made correctly and promptly. It was hot and fresh and had all deliciousness that I craved when I placed the order.
We were missing some bread sticks from our order. When we called, they were able to resolve the issue. First time we ordered pizza hut in YEARS.
How is it you put a full pizza sauce cup last week but this week you don't even fill it up a quarter of the way. I PAID EXTRA FOR NOTHING! One dunk for a bite on the breadstick and the sauce cup is gone ANGRY
We ordered a couple items. The pizza we had to pull apart as it was not cut all the way through. I now have slight burns on my hand due to getting it apart. We ordered extra cheese and in my wife and I opinion, that was a normal amount rather than extra. The cheese bread was not cut through as well. The only part of the order that was correct was the pasta. Just disappointed as can be and we order from there often
Ordered online. Went to pick it up at the time it said it would be done. Had to wait a good 10-15 mins for it once we got there. Also, one of the toppings was onions.....there were barely any!!