Was passing by from out of town truck driving. Had some time to kill and was in the mall shopping. I came across this place and I’m from SC so we don’t have a place like this. I was asking a bunch of questions about their menu bc I was un familiar with their products. Like what’s a cookie chiller and what flavor is the cookie they use in it and etc. While asking questions I made sure to stay out of the way while they where making other drinks and helping other people while deciding. After I ordered a coffee it was $9 and I was shocked but paid. There where 2 girls working behind the counter. Didn’t ask their names so I will describe what I can. (1)a blonde younger girl with tattoos and a (2) blonde older looking girl with acne. Was also 1 guy working with bigger puffy dark hair. 3/18/2022 @ 6:50pm. Along with the customers they where also 2 girls that I assumed worked there but wasn’t actually working that day seemed they where off and getting coffee and schedule. They where going in and out back room and laughing and caring on. After receiving and sitting with my white chocolate mocha iced coffee. I started thinking $9 is too much. The coffee shop was empty at this point and I was sitting at the table with my coffee relaxing. One of the girls not working that day came out back and said is this your iced coffee sir. I said no, I have mine already but thank you. She ask the main girl (2) who looked like the team leader and she said that’s the guys coffee at table. The girl replied, I asked him and he said it’s not his. The main girl(2) she then replied idk he is so WEIRD. After that rude comment I was very disappointed and wonder what I did to deserve such hatred. This place needs to teach their employees about core values and how to treat customers. Sorry, not sorry for asking questions and having no clue about your establishment. You have failed at humanity by being a decent human being to one another. God says love your neighbor as yourself. If your not religious you should at least treat people how u want to be treated. After realizing that the girl that rung me up (2)charged me for 2 coffees then it all made sense why it was $9. It was the same girl that called me weird also. After getting a refund from the guy I told him I’m sorry for being so WEIRD out loud for her to know I heard her and didn’t appreciate it.
I ordered the White Chocolate Caramel Cookie Chiller and it was absolutely DELICIOUS! I don’t have a Gloria Jean’s near my place, so it’s always a treat when I visit the mall. I’d definitely recommend!
The coffee tastes wonderful, but the black-and-white cookies are meh at best and it has an assembly line feel.
The coffee was great it’s just 1 out of the 3 was only filled halfway
I love this place better than star bucks. Glad they have one here always went to one in Tucson when O lived out there.
The best place in valley for coffee been going here for well over 20 years
Got served by the owner, super pleasant, when it was busy. The rest of the group worked great together. My pistachio coffee was great, and very creamy made with oat milk too. Great job
The blender doesn't quite breakdown the ice well enough to flow through the straws, but they have the caffeine I seek while strolling through the mall.
Just need a quick pick me up. Very good service. Efficient staff. Always visit when we're at the Mall.
I went here this past Thursday night at 730pm. One lady was rude to me when I asked them if they knew if they were getting eggnog this year for the holidays. They made me feel like I was stupid for asking and told me they NEVER have eggnog. I know this has not been true in years past. Maybe blame covid. I don’t know. Get some customer service skills dear.My turtle also tasted like it had no shots of espresso in it at all. Didn’t want to take it back for fear of the little attitudes behind the counter.