Ordered online for delivery. One was a smaller size than ordered, no utensils, a peep was thrown into the bag and the larger ice cream was crushed with a bunch of lids. The smaller one was leaking and crammed full. Never ordering again. Go to Dairy Queen if you’re reading this. Trust me.
Went in and talked to some lady about my order and I thought she went to make it, never saw the lady again. Waited 15 minutes and she never came back so we left. Terrible experience.
From the start the girl on the phone named Sarah didn’t sound happy about placing my order. Sorry but customer service isn’t a hard job. I’ve always loved this place even though last time I had an order a girl never placed it. I picked it up the day before my bosses birthday and they never even made it never had the order placed. Not sure if I will be coming back to this cold stone.
Very delicious! Definitely will go back!
I ordered a few pints online for pickup. I went to pick it up a little while later and when I got home the ice cream was pretty badly melted. My car was not heated that much, as I literally live 6 mins away...6 mins! I also put the ice cream in the trunk, where it's even colder. In the dead of winter this is unacceptable. I suspect that they had it sitting out on the counter after scooping the pints and not in the freezer waiting like it should have been. It's a shame because their ice cream is really delicious but I won't be coming here again.
Great workers, and delicious ice cream!
The handicap entrance on the sidewalk needs to be fixed. It's really hard walking with a cane when the red portion of the ramp has a big crack/ hole in it
Ice cream here was just okay however I have it five stars because the worker Robert does a great job and is very entertaining. He really deserves a raise and would go back just for him!
I am just over the moon thankful for Cold Stone. I purchased an custom ice cream cake for my son's 10th birthday! It was a big crazy day, friends and family arriving, kids running everywhere me setting up and cooking dinner. Well Cold Stone took one huge worry off my plate. I ordered online and THEY DELIVERED the cake to my house!!! It was beautiful and oh so delicious. It arrived in perfect condition within the exact time frame, and still frozen. It was the gem of the party and cold Stone literally delivered! Oh... Also the price... Same as the two other large chains in the area... Even with the delivery price which was minimal!
Finally went after years of hearing hype and was disappointed. Ice cream was okay, but it doesn't seem to justify the price for me. The "mix-ins" are customizable to suit your liking. The "cold stone" seems rather gimmicky and does nothing special besides being a place to set your Ice cream on. I got the "mint mint chocolate chip" and thought to get a pint because I enjoy mint ice cream a lot. I ended up throwing most away after relising that it wasn't for me.