terrible customer service. I have been ordering here for years. After 1 hour and 15 min I just called to check on my order. I was told it hasn't been made yet and hung up on. Manager argued with us and was very upsetting. Horrible experience. was never refunded.
One of the few places open on Christmas night. Was great to be able to go out and look at lights, and take home a tasty pizza. Love their sausage.
Food is decent. Ordering & customer service are hit & miss. Prices are a tad high.
Tried to order two subs with delivery, total was $25 which is ridiculous for the quality but was told $30 minimum plus $2.75 delivery fee plus tax.. for a 6 mile delivery? Really. No way thieves..
God for bid they mess up you food and get a Sud with frys and they mess up the sub. You just have to eat cold frys when they bring you a new sub because there to cheap to replace the frys to. Rember it just a potato. There cheep
I'm a big fan of the subs, but the pizza itself is inedible and the owners/management are basically abusive to the generally amenable staff. I probably wouldn't give my money to them if they weren't so convenient.
This was my first time ordering. I ordered spaghetti and meatballs late in the evening. As a cook myself, I should have known better. I can tell the sauce has been in the steam table for awhile. Very thick and kind of spicy, almost like tomato paste, very rich. I should have ordered something fresh, like a sub. But I eat a lot of sandwiches and I wanted something different. The girl on the phone was very helpful and found a prior account from my sister so I could pay cash. It came very quickly, which was good. But I paid 20$ for a single serving with garlic bread, with tip, and after a few bites, I don't think I can eat it. Nope. I took like 4 or 5 bites, and I have the worst indigestion! That was bad. I don't think I will be able to eat spaghetti for awhile.After a whole day passing I can honestly say I will never order from this Napoli's again. My stomach has been sick, I've been grossed out, and now I'm having intestinal issues. It could just be that the pasta sauce, lol, and meatballs didn't agree with me. But I'm not going to chance it.
Always yummy! Friendly staff
They won’t allow you to pay with cash if you’re a first time customer OR don’t have the information memorized from when you ordered before. Ridiculous
Love the food but the employs could be better