I'm saddened by the consistantly declining services at the only Hardee's located in Morgantown WV. My family and I use to enjoy the experience of a good hot meal served by a polite and conscientious staff here. Recently we went to our favorite fast food restaurant and ordered our meals at the drive thru. Notably we seen that they were not busy at all. Unfortunately after parking to eat we found that everyone of our 3 orders were wrong. Calmly I called from their parking lot as I drove back around the building to the drive thru just as I was speaking to the supposed supervisor whom had told me the problem would be fixed. Moments later we arrived at the window were I explained the situation to the employee whom seemed confused and disoriented then abruptly the window was shut in my face. 11 minutes later a gentleman with a tie and no name tag on appeared asking what the problem was. I explained for the 3rd time stating I believed I had just spoke to him I believed. At that time he rudely said give me your bags if food then, so I did. He closed the window, 8 minutes later he came back empty handed. Stood there a few minutes looking at the register then he opened the window and said if you ordered from here then where is your receipt? I said well you didn't ask for it earlier you just wanted the bags of wrong food back. I then handed him the receipt that amounted to $42.?? Aftet waiting 12 more minutes 2 bags of food was shoved at me and the window slammed shut. Unfortunately the order was wrong again but by this time the kids were starving so I decided to drive across the street to Wendy's. I've tried calling the store on several occasions but my calls go unanswered plus I no longer have my receipt because the man took it so I have no proof of my purchase. We won't be back!
Picking up a DD order..they were just really slow.
Would give Zero stars if I could! We had dine in, which was a good thing because when we got our bag of food we were missing 3 items. Had we gone through the drive thru, we wouldn't have gotten them at all. He ordered the mushroom Swiss burger, the mushroom sauce was so salty he had to throw it away. The fries were cold, even though we had to go to the counter to get them because they were not in the bag. The Onion rings were heavily salted when they came out of the fryer and were over cooked. The only part of the meal worth eating were the 2 apple pies that we had to go back and get because they weren't in the bag either!
I wish they had healthy options on the menu. I bought my family breakfast but had to skip mine. The breakfasts are super cheap though.
This store has the friendliest staff ! Our food was served hot and fresh with a smile. Thank you for opening the dining room , and thank you for being awesome .
The drive thru did me justice for a quick mid morning breakfast.
The food was delicious and was ready quickly. The prices were good and the drive-thru staff were friendly and hospitable.
Bacon egg and cheese biscuit had raw bacon and half an egg. How do they charge almost 10 bucks for this stuff??
The cinnamon biscuits are awesome!
Man at drive thru sassy? Nope, just a no Givin ketchup son of a gun!