I understand how short staffed everything is right now with COVID, but my boyfriend and I went for ice cream tonight and won't be back. We waited in line for twenty minutes.... we watched our ice cream sit... the guy handed it to us and walked away from the window when my boyfriend asked for napkins. We waited. Nothing. I'm glad I had a tshirt in my car to wipe the mess up with. Close or change your hours if you're that short staffed. Spare all involved.
This is routinely the worst managed dairy queen I've ever visited. It's regularly understaffed and last night they closed early for that reason. None of the other DQs in town seem to have the same issues, so I'm not sure why it's limited to this one.This is the first time I've had to wait more than thirty seconds after paying to get my blizzard. They gave us a number and it took ten minutes after that. A friend took even longer to get his freeze, and another friend's chocolate banana milkshake was only chocolate. There were maybe six people there. Go elsewhere for your Dairy Queen fix.
Ordered a birthday Oreo cake. Got there and they gave me an Easter cake. I asked if it was Oreo and they said yes. Got home and it wasn’t an Oreo cake. Very disappointed in this place these days!!!
Was going to purchase a cake. Waited at the counter for 20 minutes. None of the employees even acknowledged I was there. I put the cake back and walked out.
Kind of a disaster to deal with the employees here... The manager said that their scanner they use to scan customers' mobile apps "hasn't worked in more than a month," the cashier who took our order left to do something else for five minutes without finishing our payment until another employee noticed we were just standing at the counter, and when that employee returned, she asked us not to use our coupon to make it easier on her. Couldn't attract the attention of the manager after she slammed her office door saying she "had other things to do."
Always a treat to visit DQ. The employee that took our order was very sociable, the food was expensive as DQ food always is, but still good. And the ice cream cold n frozen, nothing stale about the cones. Very clean all around a nice place.
Every time my kin and I seek to quench my hankering for some good ole fashioned ice cream we make our way to our local diary queen. Unfortunately this establishment is always closed before the time specified on the internets. How disappointing. One star
The food was great . The lady who prepared the food was rude however...my dessert looked just like the picture and I said I asked for extra whipped cream... the woman said that is extra... no offer to give me the extra I had asked for and her comment was directed at me with a really bad attitude
Jessica is Amazing !! Customer Service at its best. She was able to make my daughter’s birthday extra special with a custom birthday cake from 180 miles away ! Thank you so very very much !
Never open when their hours say they are. The past three times we have been there they have been “closed” or “not making any more orders” 45 minutes or more before their posted closing time.