We have always had pretty bad service at this location…usually we stay away from it due to the terrible or service…however this most recent time we had an AMAZING experience! Shout out to Travis (our waiter) who was SUPER attentive, caring, friendly and had excellent customer service. Go in and ask for him specifically! I loved the service we received and it made our meal THAT much better! Thanks Travis for your superiors customer service skills and excellent serving!
The server was friendly. The restaurant was 10% capacity max. We had a party of seven and waited one hour after we ordered to be served. Once served the food was cold, like leftover the next day cold. The server asked if we wanted anything else but we were not willing to wait another hour. There was no other attempt to compensate. I would not return to this restaurant for any reason.
Returning from Paris Island and It was 10 pm and not too busy.No hostess for 3 minutes b4 even being acknowledged. Waited over 15 minutes before I stopped a server to take out order. Food came b4 our beer.This sever needs to be fired ! Black hair / long dagger nails. She complains that the bartenders wouldn't make her drinks for her. Guess they wanted her fired too. Our order was wrong and she said, " it's not in me".WE ordered 29 wings and got 2 pieces of celery with it. She brought no plates, napkins, silverware. Didn't explain which wings were which. We told her 5 if the wings were wrong and she argued with us about them instead of making it right. She brought chilled plates for hot wings. Although our food was cold by now because we still don't have our beer. Wings were dry and tasteless. Street ? tacos were best part. Pepsi was watered down, and she tried to charge for 2. So I guess there are no free refills. She finally had to get manager to make beer.
It was busy, but I didn't get any silverware. I asked about portion size, and it was exaggerated. Waitress did not come back and check. I had to ask a friend of mine who happened to be there in the next booth for her used fork. Waitress was apathetic at best when I mentioned it. Charged fully for a side after she informed me it came with the meal. Roll that into the lacking service, made for an overall bad experience.
I was catching a flight later in my day so I stopped at the Martinsburg location. When I arrived no one greeted me for 10 minutes, my table and silverware was dirty. My burger came out practically burned and my fries were ice cold. Im not someone who complains to the server about it because I used to work in the food industry 10 years ago. I let it go but then while I was waiting to leave I heard servers and hosts talking about how bad they are being treated by management. I started watching managers myself wanting to see if this was true and having some time to spare. I watched servers hunt and search for managers when they needed them, but I heard they were outside smoking for 15-20 minutes with no manager in the building. I also watched a employee just arrive to his shift. He walked in and said hello to one of the managers and the managers completely ignored him and didn’t acknowledge him at all. I watched managers sit at a table & eat like they had nothing better to do. After hearing and seeing everything I had to ask my server what was going on. She said yeah employees complain a lot here, she told me the managers are rude and treat you like a child. She told me many employees quit this establishment due to harassment and being treated poorly. She told me they let one of the managers work bar, serve, manage, and make their own schedule plus everyone else. She told me he takes advantage of that leverage with the company. She told me the male manager has scared off multiple employees out of establishment for harassment and just simply not liking them. She told me the male manager will get away with actions that are not allowed because no one reports it. I asked about the other managers and she told me the general manager is condescending and wont take you seriously when you go to her with information. She told me the African American manager is rude and will yell at you from across the room, ignore you and talk to you disrespectfully. she told me the other assistant managers are rude and it is hard to go to them for help. She said all the employees are always on edge and work hard long hours trying to never mess up to earn respect they were never given when they started working there. After hearing this huge mess I was disgusted I even put my hard earned money towards this establishment of abuse. I tipped my server $50, wished her good luck and left. Don't support this establishment they treat their employees horrible!
Ordered some food today and when I picked it up I guess I should have double-checked myself because when I got home I had realized my wings were not in the order so of course I had to call back and let them know drive back out 15 minutes to get the wings so maybe next time I could be compensated with like a coupon or maybe just an extra few wings or something for having to drive back out for a mistake that was not mine. I definitely understand the restaurant business and have made my own fair share of mistakes so like I said maybe in the future they could give those that have to come back out because of a mess up that they made some coupons. just an idea.
I’ve had a two odd experiences here before (a female manager did stop by our table to fix the issue and she was amazing. She listened to the problem and gave us a solution). It’s never a big deal to run into a problem while dining out as long as the server/management seems interested in fixing it. I went this Sunday the 30th w my husband and had a great time. We had traditional wings and and shared some fried pickles. Our server was a really lovely young woman and I wish I could remember her name! She was friendly and gave a good description of the two beers we ordered and check to make sure we liked them which was very thoughtful. We look forward to going back, hopefully with the same server!
Unfortunately a disappointing experience. Not very busy at all when we arrived, however our server seemed to have better things to do than take care of guests. Once our food arrived after a 30 min wait our fries were cold and wings barley sauced almost as if I had order a dry rub (which I didn’t). I usually really enjoy bww but I will not be coming back here again.
I’ve always ordered the house sampler but I get wedges instead of the nachos because the nachos are not good and I don’t eat them. Tried to place an order today and the manager said no it was “a one time thing” even though I’ve ordered this SEVERAL times, every-time I go in to eat or I order online, over 20+ times. I don’t see how you are going to tell me that I haven’t ordered something I know I have. Depending on the staff you get it’s either going to be a good experience or awful.
Well spaced, s very convenient location ( except for trying to pass Lowe's), with a lot of screens for many games. Food is, great, so is service. The only one downside is no option to reserve a table during a game season ( I tried on the phone). And one has to wait, but they provide you with a time range and the buzzer.