It was a Thursday night, around 6pm... We arrived and put our name on the list and were told it would be a 30 minute wait (we had 4 adults and 6 kids). 30 minutes later when we checked in we were told it would be another 30 minute wait. Obviously this did not make us very happy as the lobby was very crowded with customers waiting to be seated and from our immediate view we could see MULTIPLE empty tables.The waitress did her best but obviously some things were out of her control.We put our order in right away (since we had plenty of time to figure out what we wanted) and still it took 30+minutes to get. We had to ask for things multiple times before getting them, i.e drinks, dipping sauce, more fries.Did we dare order dessert?? Goodness no! We would have been there another hour!I gave 3 stars because the food was good as always and the staff was very friendly.In my opinion they are way under staffed. I'm not sure if they are still following "distancing" guidelines and that's why there were so many empty tables but it was ridiculous. I think in the future we will seek out another kid friendly restaurant.
Good customer service for how busy they were. Unfortunately they forgot our broccoli, and we only got two campfire sauce dips when we had ordered five meals plus a side of fries. also almost forgot the kids meal sodas, we had to remind her while there. Didn't know the rest of the things we're missing until after we got back. Food was hot and tasty. I appreciate that they have multiple side options for meals.
Ive always liked a well done burger I commented I wanted a well cooked patty. I took a bite and it was really pink. I told the waitress and she took it back and brought another one and still I got a pink patty. I understand it gets busy but it’s quantity over quality especially during rush hour. This wasn’t the first time this has happened and don’t plan on going back.
The food was good. We got it promptly. But it came out with no utensils. my son got a whiskey River barbecue Burger with french fries and of course no napkins. I had to look around and make sure we weren't at McDonald's lol .the waitress came back to ask me how everything was tasting before I even got to take a bite of my salad cuz I had no fork.
The food was good but the service wasn't great. We got our food and then were pretty much forgotten. Our waitress served all the tables around us and kept them supplied with refills but never checked with us about refills. We tried to get her to stop multiple times but she kept walking.
I ordered the Whiskey BBQ burger with grilled chicken and added bacon to it. Everything was cooked and prepared correctly as far as the burger goes. The only issue was I ordered fries and added extra fries to that order but never received the extra fries. So that was a bummer. If not for that mishap then I would have given them 5 start. Also ordered from ActiveMenus.
good food & friendly people
Came here to celebrate a birthday. The staff and our waitress were awesome. Our order came out in a timely fashion. The food was fresh, crispy, cooked to perfection and burgers were juicy.
Two stars is generous but mostly has to do with the service not the food. I typically really, really like Red Robin but this visit was a compound of errors and poor service. It seemed like most people were being seated in the bar and unfortunately we had the bartender as our service. He was busy there so should not have had a table, but had more than one. It took forever to get our order taken and it was almost an argument to get fries before the meal (standard anywhere I’ve ever been) and tried to be a smart a$$ about the sauces for the fries. Drink refills were long overdue, didn’t check on our meal status after delivery, and never bothered to see if we wanted anything else.
The burgers are great and the fries are as well. Their campfire sauce is the best sauce I have ever had to date. It is a tad loud, but is manageable. Great place to have a birthday or just to grab food with a group of friends.