I did an online order last night to pickup at 5pm. Went to the restaurant and a few people were waiting already, which is totally fine I don't mind waiting a little longer. come 6pm!!!! I am finally handed an order...2 6 inch subs??? I ordered 2 footlongs and 2 cookies. The kid working told me I need to call the 1800 number for a refund. I called and emailed and guess what? Stores are individually owned, no refund. I literally didn't get my food and threw away what I was given since it wasn't what I ordered. What a disgusting experience and loss of money. Don't go here if you don't want to be scammed.
I just waked in to this subway 02/03/2022 @ 0645pm) and walked out without ordering. The guy working behind the counter was working with his mask down. Might as well not be wearing a mask at all. The same employee was doing this the last time I walked in. I know it's questionable as to the effectiveness of masks in preventing the pread of the virus but seriously...we have been at this for 2 years now and people should know better. I take precautions and so far I have remained well while others I know are getting sick left and right. You would think a food preparer who is in contact with customers would know better. Being this is the 2nd time I have come into this establishment and the same employee isn't following precautions makes me wonder if his management thinks this is acceptable? I think I will go elsewhere.
The person who starts the sandwich making was rude especially when she found it was a big order of 8 sandwiches. The place wasn't busy there was no line. 7 minutes into me placing my order then that's when a few other's walked in. But when I put my order in she literally threw the bread on the counter, then threw the meat slices on the bread like she wasn't happy about it. So I made the comment that, I had just left a subway before because of the customer service they were rude. The cashier was quite polite. Just will not go back there ever again. Even after spending $70. They didn't deserve a tip but I left it for the cashier.
Food was good but the kid was really slow I think he was new it took like 40 min to make three sandwiches
Great customer service great sandwich makers
Great sandwich to eat, clean area.
Stopped here with my wife and grandson on our way home. Kid behind the counter was making I’m assuming an online order, no big deal. Not one time did he bother to look up and acknowledge his customers. A quick I’ll be right with you would have been sufficient enough. We did hear another employees voice but she couldn’t even bother to come out. After about 5 minutes or so of being ignored we left. My wife called and asked to speak to a manager or whoever was in charge, the girl tells her there is no manager here. So no manager on duty? Yeah definitely won’t be giving this place another try. If you want good fast and friendly service I would suggest going to the Subway location by the Lakewood Town Center across from Safeway.
Service was great. However, the quality of the food was a disappointment. Bread was hard, tuna had no flavor. Overall the sandwich, even with condiments and sauce was very bland.
The girls that work there are very nice and the young guy that was learning the girls were teaching him he was catching on really quick we'd like going there
At five minutes until closing, the associates were gracious enough to accommodate my needs. Thanks!