Worst experience ever, website didn't work for take out orders when I called to place a take out order they said they only take them in person or on the website so I drove there and put my order in and asked the waitress to call me when it was done as I wanted to wait in my car due to the crowd she said she would but didn't I went inside to check on it 30 minutes later to find out it had been done for a while then when I got home with it the portions were super tiny and the order was all wrong and I didn't get the meatballs that I ordered. She even wrote them down on the ticket but she forgot to ring them in. And to top it off one of the dishes was supposed to come with sauce and mushrooms and didn't have either just some grated cheese
The service was excellent. The bartender was punctual and brought the meal out in a timely manner.
Sooo... The good: 1. excellent wait staff (attentive and friendly but not overbearing) 2. Love the decor: brick, paintings, velvet furniture, chandeliers 3. The fresh baked bread and whipped butter is GD delightful, I could absolutely gorge on this 4. Anytime I've made a reservation, no matter how crowded, I get in at my reservation time. 5. The facility is completely nut free (and for anyone with a nut allergy, this is a relief) 6. I love the menu option of having multiple sauces with my pasta. It's a great way to try new things, or mix flavors that compliment each otherThe Average: 1. tomato based pasta sauces tasted tinny, a true sign they are not homemade, nor long cooked, as is proper 2. The salad is literally bag mix and croutons which I don't consider a legitimate salad, I expect tomato, cucumber, & onion at minimum (good dressing though).3. The Caesar salad is $2 more per meal and is the cheaper salad mix but with Caesar dressing. Baffling.The bad: the bathroom (male & female) is one toilet each for a very popular packed restaurant and was quite dirty (both of them) and lacking toilet paper. This is a red flag to me for a restaurant. Staff should be ensuring your bathrooms at an eatery don't have pee on the floor and are well stocked with toilet paper. If that is how you keep your bathroom, I become concerned about how your kitchen's cleaning standards are. I went to Trader Joe's afterwards and their bathrooms were impeccable. No reason a grocery store should have cleaner bathrooms than a restaurant... 2. When it has been busy my food has been brought before I've even eaten half my salad (not a huge deal), and has been consistently lukewarm at best (definitely a big deal). This implies you didn't even warm my food up properly because the kitchen was rushing, and the food here is not cheap enough for those kind of mistakes to be happening repeatedly.Overall, after giving them multiple chances, I simply will not be coming back again
Very poor quality food, for starters salad was a brown wilted bag salad which I could not eat. Chicken Marsala was not very good, came out cold. pasta was disgusting, PRICES here are way too high. How hard is it to make pasta? this place should be avoided.
Door dashed some spaghetti. It literally tastes like chef boyardee from a can, lightly drizzled on a mountain of noodles. Who the heck is eating this stuff??? I can taste the metal from the can. Why in the hell is this place rated so highly??? You could get better spaghetti from a Chinese buffet. Seriously.
I enjoyed a delicious marinara pasta at noon. Bread was fresh baked and hot. Served right out of the oven. Salad was crispy and fresh. The marinara was delightful, tangy, fresh with a nice balance of garlic. The pasta water was seasoned perfectly and the spaghetti was firm to the bite, which is very desirable.Our waitress, Heather, was friendly and welcoming.I truly believe the Old Spaghetti Factory continues to combine a fantastic blend of ambiance, quality and value. I look forward to returning!?
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Great atmosphere. Looks great inside staff was super nice. The food is the only issue I had it wasn't bad it just didn't seem to be worth the price. I'm sure for around $20 you can find better pasta somewhere else. But if your going for the atmosphere then it's got a bunch of that for sure.
Had reservations ready. Great service from the meals, drinks, and desert. Even went the extra mile to gather group and sing happy birthday to my daughter turning 18! Fantastic
After a nice long relaxing walk at the Riverfront Park , I surprised my girl friend #3 dropped in to Old Spaghetti factory for later lunch or early dinner ! because she love any pasta and Cheese , she hate Asian Food , but she not fussy like my another girl friend, she was flabbergast that I still remember what she like to eat , and make it more fun I did order her flavour Baked Lasagna , with extra CHEESE ! and my Meat Lovers very tasty , it is three course meal , her Baked Lasagna is a classic dishes , big portion , she so happy tears keep coming from her eyes , my Meat Lovers very yummy , lot of sausages and sliced meatball , we are so full and special with so many breads we ate , very friendly service , sever told us the menu choices is lot smaller due to the Covid , it looks fine , we both have no problem with the menu , oh , the ice cream is icing on the cake , we are so full , we ask for a Uber , I am not walking ! need a cat nap ! server so happy and surprised I gave him 30 % tips ! he keep thank me for it . over all , he did excellent job for my girl friends Lasagna with extra cheese ! good P.R . so if you around the area , great place for the family inexpensive dinner , special the kids !