Upon being excited to treat ourselves to ice cream at this location, we got such bad customer service we felt unwelcome! There was little to no eye contact, no smiles, and they didn’t chop up our ice cream well at all leaving huge chunks not dispersed properly. They all looked like they hated their jobs, and made us feel uncomfortable…
My family and I stopped by to grab some ice cream this evening at Coldstone at Northpoint. I was very disappointed with how impatient and rude the staff member Cassy was. When we got to the cash register 2 staff members were not done making our ice cream and the employee named "Cassy" was very impatient in ringing up our order. I asked for her to give me a minute prior to giving me our total because we were quickly trying to decide which cake to select to take home. Cassy rudely told her male coworker in what she thought was a volume we could not hear that she could not believe we were getting more stuff and she made a very disgusted face at us. We were in there about 10 minutes and Cassy was so impatient for us to leave. I also want to note we arrived with more than 30 minutes before closing so there was plenty of time to let us take 2 minutes to select a dessert to take with us home at the cash register. Also more people were arriving after us for ice cream as well and Cassy seemed really unhappy to have to serve more customers.
Amazing ice cream, one of the best I’ve had.
Went there last night and was asked if I had a mask, complied for 5 seconds and then decided to take my business elsewhere and will do so in the future.
Terrible service. This mask wearing in these kind of stores is a joke.
Worse service I've ever had. Rude employees will never go back!
Requiring people to wear masks. If you don’t have one they charge you for one. People in Spokane don’t tolerate that. Saw 4 separate people walk in and get turned away. First place in 9 months that has required me to wear mask.I will spend my money else where.
*** Update they are back open!***Closed until further notice.Last time I was here it was great. Can’t wait until they re-open.
Seems there's always a line at Cold Stone. Very good ice cream with a large selection of topping. The outside seating and tables are all socially distancing. Very Good Ice Cream
We entered your establishment this evening, which was the first time in YEARS and were thoroughly disappointed by our service and seating. We started off being the only customers in there and the staff seemed bothered (to say the least) that we were there.Not only did we feel like the service was poor we were forced to eat outside in 110 degree heat after spending quite a bit of money on ice cream for our large family, that waited all afternoon to be treated to.After we tried sitting outside in this heat wave, we finally realized my 5 year old, like the rest of us, could not swallow our ice cream fast enough as it melted quickly.... We then walked down and ate in Subway to have a table and air conditioning and they didn't bat an eye or turn us away.I don't usually complain with reviews on Google, but this was pathetic and next time we will spend our money elsewhere.I will be leaving Subway a 5 star review for their accommodating us and treating us like paying customers.