We had a great time. Staff was awesome.
Whew! This place needs a thorough scrub down. Entering the doors, the smell of soiled stinky wet rug was prominent. I'd like to ask management how often this place is steamed clean.We were not greeted as we entered the venue within the mall. Upon entering that door, there was a bench full of people waiting to pick up their to-go orders. After a few minutes standing, we signaled a Greeter about 15ft away who was standing at a counter near the Main Entrance doors. We had to initiate the greeting, and had to ask for a table.The waitress was very forgetful and untruthful. She brought out a dish, and exclaimed she forgot utensils. She brought utensils, but forgot the sodas. After saying the wings "will be out in 3min", it came out in 10.DO NOT come here for the burgers. The onion rings were more of a delight than the poorly seasoned patty & overall burger taste.Do come here if you like crispy well seasoned wings. That's what the name covers anyways, huh? 10pc was delicious. It was just a shame all the other factors/ experience of the place was poor.There's a ton of screens and large ones too. Venue is nicely lit. Table space is very close, that you'll hear your neighbor's every conversation and chew.Bathrooms are clean and smell better than the venue's entrance (Wow!).If you go, I'd sit far away from the doors next time. Maybe at the far end of the bar (far right while entering from the front door) while ordering JUST the wings.Picture is as is when the food came out. Disorganized and unappealing. Taste was poor (as mentioned earlier). The wings win and were eaten without a photo have been taken.2☆s
good wings, however on the warm side when served this time. server had too many tables in the bar. still good though.
We absolutely love the bartender. Brittany is amazing and we enjoy her. She's super friendly and has a great sense of humor. She knows our drink and food selection and starts making our drinks as soon as she sees us. She goes about and beyond just being a bartender. When our food orders are prepared wrong she does what she can to make it right. Her friendly personality and good sense of humor is what keeps bringing us back. And because we know she will make sure our orders are correct. She truly cares about her customers. 5 stars for her!
This was a very strange experience. Felt kind of like an airport restaurant. Everything was expensive and we waited for a table for 10 minutes even though I could clearly see 20 tables empty that hadn't been bussed yet. Maybe understaffed but then I also received tiny wings. Spent a good chunk of change and was still hungry. I'd recommend going to wing stop. It's nearby and they have better portions for price.
Service was terrible. It took over half an hour after we ordered to get our food. I asked if this was normal and the answer was yes. She said the business is "inclusive" and has a lot of disabled workers. She also said they can't find people who want to work there since Covid. She said the hope is to get the order out within 30 minutes but usually doesn't happen.THEN, we waited 15-20 minutes trying to get her attention to pay the bill while she stood at the bar chatting. I had to go to the bar to get her to close us out and box left overs.I asked the tables around us if this is normal and they were getting the same service from different wait staff. They, like us, will not be back.
20 min wait...? The best part is that some in our group were wanting to drink, so we asked for the bar. They said no seats available. Vaneee seated others in front of us. When we asked her about it, she was a bit out of sorts and didn't have an answer. Very disorganized to say the least. We did get seated right away in one of the empty tables after we said something. So maybe that's the key here. Complain and you'll get seated. It was the handicap seat so maybe they think I'm special.
awesome customer service I go back anytime
This Buffalo Wild Wings location did not disappoint. The tables were a little tight together but other than that, everything was great. The bathrooms were clean but the changing table in the Women’s bathroom is not level, so be careful with your little ones. Food was beyond expectations and simply delicious. It truly hit the spot! Server was slow to greet us but made up for it by his kindness and efficiency. Overall, not a bad experience and definitely recommended!
Between them, and the Door Dash Driver, my order was mostly messed up. 5 items were missing, and 1 item was not what I ordered. After driving to the store naturally after the mess-up, they promptly fixed the issue, so I am happy with the customer service out of this issue at least. Not sure who to blame since 2 different companies were used in the delivery of the food.