Got my daughter and son a drink the new boba milk tea it was undrinkable I asked if they could exchange it for something else they told me no and then after arguing with them they said that they would but for something that was $3 when I paid $14 for 2 drinks....didn't understand why It couldn't be replaced i wasn't even asking for my money back...I didnt raise my voice when asking to replace drink manager face got red as a tomato and her coworker laughing in the back oh well I wont be back.
Terrible customer service experience tonight at a location we generally frequent for our fav flavors. My daughters birthday and we went in to grab some dessert but the young blonde woman helping us wouldn’t honor her free scoop bday cone because she didn’t have the app. Super disappointing honestly, especially after being told you have to have the app months in advance to get the bday cone. We even asked if we could show her identification and she still said no. Not everyone is technologically savvy or allowed (when a child like in this instance) to have a cell phone with an app. Do better Baskin’.
I have a milk allergy and was very excited to try thier new nondairy chocolate mint flavor. The person who scooped my icecream used a scoop that had been used for regular icecream and rinsed in a container that had remnants of regular ice cream in it. I let her know (as politely as I could) that she had cross contaminated the nondairy ice cream and I could not eat it. She was miffed (but not outwardly rude). I wish Baskin and Robins had educated their staff about food allergies ans cross contamination. So disappointing for me and stressful for the person who was helping me.
They specially decorated a cake based on a picture I sent them, and it turned out amazing!
My family has been coming here for years. We won't be coming back—terrible customer service.
Always a treat. My family loves the ice cream & I enjoy the iced coffee drinks.
Extremely rude gal working at the front counter this afternoon. No one else in the store and she kicked my family out. How is it my children can go to a school all day long not wearing a muzzle and I can go get my nails done, have lunch at Twigs, shop at Target, grab up groceries at Albertsons, then Enjoy ice cream at Dairy Queen after being discriminated Against in your shop JUST FINE! Walk into this store and it feels as if I’m in a different world.If I were the owner I’d be more afraid of my business potentially closing down and these employees losing their jobs then of a healthy individual coming in with or without a mask!WAKE UP!!!
The service took with no one inside at forever and the guy working was super rude..
Very poor customer service. Thankfully because of this experience we were able to find a new yummy local place we'll be going to moving forward.
Poor customer service and very rude. Dictatorship store front