They don’t take coupons anymore,Used to come here once-twice a month and now I’ll never come back just for that.
I had ordered $40 worth of food from the app and waited over three hours before I had to get food from somewhere else. I called the store three times and was told there was nothing they could do as the order was being delivered by doordash which I understand but I wasn’t given a number or name of my dasher so I had nothing to do but sit and wait. I had also called doordash customer service but there was nothing they could do as I ordered on the subway app. By the time it had been two hours I called asking for my money back. If it had been $15 instead of $40 I would’ve let it go. There was a note left and I’m still waiting on a text or a call. Still never got my food.
Very friendly and gave me what I wanted on my sandwich and was willing to correct anything that was wrong! The parking lot could use a major upgrade pothole city and hard to park.
I went here for lunch, since I had to wait for the bus.The male cashier provided a good sandwich; however, the meatballs tasted burnt. The food was pretty decent, but I enjoyed the Sprite and Lays baked chips. I would say average.
I placed an online/app order for a sandwich from The Pines Subway location on Friday November 19th, I set for a pick up time of 5:35pm. When I arrived at the location they did not have my order, I showed them the order, confirmation, the store address for pick up as well as my bank account with the charge. The REFUSED to help me because it didnt come through their system. They would not give me the sandwich, they would not refund me. They told me it was my problem and my banks problem. I asked for management, they said they called and the manager "Neal" said there was nothing they could do for me. They basically stole my money, they could see the charge and the order and refused to do anything. I asked for a either the sandwich or a refund and they told me no.They have still dont nothing to correct and I had to file a dispute with my bank for the charge. --- AVOID THIS LOCATION
Subway on argonne next to panda has gone down hill in my opinion. Lady working there 12/02/2021 chased my son out of the store yelling and cussing at him over a sandwich... Well i think not, today will be our last time going to SUBWAY
Online ordered a few nights ago and they forgot a sandwich from the order so I nicely called and asked for a refund only to be met with hostility, the girl not only told me I was lying she then said the order didn't come through with the missing item and I only got what did even though I got everything on the receipt even the stuff she said didn't come through on the order, minus the missing sandwich. Customer service line didn't return my call to help so very disappointing as a regular of Subway and this location specifically. I am done with Subway after this experience, beware.
To the young man working tonight by himself was doing a great job handling online orders plus the people that came in. And he had great customer service.
I ordered a sandwich through doordash. And had my boyfriend pick it up around 3:25 pm today. And I usually love the sandwiches and this one was really good. But after eating a quarter way through I find a brown-ish red-ish hair strand. I’m pregnant so I get queasy easily and it made me sick and I couldn’t finish it. Which was a bummer because it tasted good. Very disappointed in subway. Please have your hair kept back. Won’t come again.???
We arrived at the store at around 740 pm, there were several people waiting. My son and I were about third in line and there was another family behind us. There was only one employee working the counter. She started helping the family of four ahead of us around 8pm, this took her about 30 mins to do, she then proceeded to tell me and the family behind us that the store closed at 8pm and that she had thinks she needed to finish, so she couldn't help us. By no means am I complaining about how long it took her to finish with the customers ahead of us. I'm starting that she was completely unprofessional in the fact that she could have told us she couldn't help us sooner, rather she let us wait in line for 30 mins and then told us.