Decent pizza but overpriced. The website never works with my STCU debit card and doesn't offer an option to pay cash when I pick up my order so I always end up having to call in. That wouldn't be an issue except they advertise an online discount that I don't get when calling in so it's always more expensive. Slices are supposed to be available until 4 but they usually don't have them readily available in the afternoon so be prepared for a wait while they make a pizza for slices.
Customer service is horrible, they messed up and didn't deliver half of our order. Then they said they would give credit for the items not delivered but I needed to wait untill my next order to get what they didn't bring. When I said that's not right, she scoffed, put me on hold. Then said they would send it out my item and hung up on me. They are too expensive to be rude and unapologetic or attempt to make it right with their customers. For this they deserve to loose my business.
This will be my last order from Pizza Pipeline. I ordered online and received a confirmation. After an hour plus had passed, I called and nobody from either of two locations for my address could find the order. Concerning even though the payment had been processed. I called both delivery locations for my location. One states that they will expedite. We’ll see if anything actually shows!
I tried ordering online with my phone wouldn’t process. Tried on my laptop wouldn’t process. I called and the lady’s tone was unfriendly and didn’t seem to know the prices of the pizza I wanted. She said it would be 45 minutes. Took an hour and a half. I have ordered taco pizza from there before several times and never was it burn your mouth hot. Couldn’t even eat it. I called and asked them if they had switched up the toppings or the salsa and she said she wasn’t sure. She said it shouldn’t have been spicy hot so maybe there was a mix up and she left it at that. Waste of money and time waiting and had to make something for dinner. Ridiculous!
My husband and I waited over 2 hours for the pizza to get here. It looked like the pizza was sitting for a while but we ate it anyway because we were so hungry from waiting. Do not recommend this location. Pizza pipeline used to be the best in town but will never return now.
Thank you so much to the General Manager at the Millwood location that helped me fix the mix up on my order taken at a different location. Sullivan manager was super rude and yelling wouldn’t even let me talk. No to mention hung up on me. General Manager at the Millwood location was caring and prompt to fix the order. Thank you so much I appreciate you and will be doing more business with the Millwood location.
Millwood store: Online ordering ripped us off and the manager would do nothing to fix it, total fail. Insult to injury: Gross pizza!
I live out of town but every time I am in town I have to get Pizza Pipeline, grew up on it. Tride and true!
Always make a great pizza! Willing to go the extra mile to make your experience great!
Once again the order was missing things when I got there to pick it up. Once again I had to wait for them to start making the missing items when everything else was ready to go. I guess I should have learned the times before because this happens more times than not especially when ordering wings.