We had a ground beef taco salad and chicken chimichangas.The meat in both tasted horrible and had a weird texture. The server got our ordesr wrong several times and would only make eye contact with me, even wihen others in our group were ordering. When we got the reciept, they also overcharged us (which they did fix when brought to their attention).
Azteca is going downhill fast in Spokane! Our family came in from out of town and wanted to eat at Azteca. We had stopped going to Azteca in Spokane and Spokane Valley because the quality and excellence had seriously declined; but you never know, it could have made a rebound, right?Ah, NO! We called ahead for reservations at 4:30 PM for our family; for roughly 11 people, it was a terrible experience. The only reason I am giving Azteca 1 star is the effort of the waitress who was already working another party of about 12 people.When we arrived at 4:20, the hostess said she would prepare our table, and we ended up not getting seated until almost 5 PM. It was a good thing we arrived early, and our family came later.The set of tables was very close quarters to the other party in the same small area; we readjusted the tables so there was enough room to back a chair up without hitting the folks at the other table of 12+ people, and the waitress could walk between the tables.The one waitress they had working in this area did her best; she was kind and tried to provide good service, but what can you do when there is so much demand and no ability to meet it?It took forever to get our food; the food was cold when it finally arrived. Even though the waitress said hot plate, it was the coldest food I've ever had at a Mexican restaurant. When you get shrimp in butter sauce, it should be piping hot. The cold stuff like PICO and guacamole should be cold, and the beans, rice, and main entrée should be hot. Instead, the guacamole and PICO were warm from being under the heat light for a long time. The entrée was cold, along with the beans and rice. It was not a quality food experience!Azteca could have just said we cannot support your reservation due to staffing!Instead, it was a Greek tragedy from the start! I know the plandemic caused a massive disconnect in staffing, customer service, and support, but in this case, the waitress did her best in a bad situation. We gave her a great tip, but the leadership at Azteca set their folks up for failure in this situation. IT NEEDS A LOT OF WORK, AZTECA!
Service a bit slow and waiter very rude when asking for menu clarifications. Food was ok. Not likely to return but this may not be a reflection of how the entire staff treats their patrons. Hostess was lovely.
Great and fresh taco salad
I like this place. The food is always good. The only reason for the 4/5 stars is that 4/5 times you'll get a waitress, waiter or host/ess with a bad attitude that acts like you being there is inconvenient to them. It's in the water for sure. Have to beg for more chips or refills. But the food is always delicious!
My card was somehow charged more than the amount I left on the receipt!! Pretty shady!!We were ignored several times, as the waitress helped every table around us, and would continue to walk by ours. Guacamole had a TON of onions! Completely ruined it. Definitely won’t be back!
It was my first time eating here, so I was a little hesitant on what to get. I ended up ordering Shrimp and had sea food taco's. I have a lot of food allergies on top of Celiac disease, so it wasn't ideal if you are like me and can't eat certain foods because the menu for GF is maybe 3 things, that aside I liked my meal I just wish I could have eaten the carmalized carrots but because of my braces I couldn't. They make some TOUGH carrots haha.
Each time we visit, we have always had a great experience. The manager, Jen, provides amazing, fast service and we will definitely be back and recommend to our family and friends.
Food was great as always some servers need help our main server didn't seem like she wanted to be there. But thanks to the young man that got our food to us and drinks I give it a 3 star need some work with employees not wearing their feelings on their sleeve.
Went there last night defiantly the worst experience I’ve ever had I completely wasted $50 the waitress didn’t give us time to order cam back every 2 second befor I could even get thro reading one item and asked if we where ready she rushed us thro a drink order by handing us the drink menu and just sat there waiting for us to choose so we just picked something and wow food was horrible drink tasted like it was just chili powder had clumps of Tahin in it my food was hot but half of the tortilla was cold almost like it came out of a microwave my girlfriend loved her rice and that’s all that could be said what a good way to waste $50 will never be going there again after years of business from me this was last