One star because zero stars is not an option.Worst customer service I've ever experience. The 2 women at the entrance were super rude, they took forever to get our order and the restaurant wasn't even busy. My food came and it was cold. Never once checked on us and see if we need anything. Don't waste your money there. They make you feel like they don't even want you there.
The food is good. Yes! But, here's the clincher... I visited one evening needing to just pick up a quick dinner to go for my family. While I was waiting I noticed a woman behind a glass partition feverishly patting out small tortillas. It was sort of like getting a show while I waited. As I watched her a dad came in with his daughter and the little girl went up to her and slid a dollar under her partition into the change cup whereupon the woman rolled up one of these small tortillas with some salsa and handed it to the little girl who went away happy. This made me smile. The woman noticed my smile and offered me one as well asking if I had ever had one. I said that I didn't and reached into my bag to see if I could find some change (I never carry change, hardly ever). She told me not to worry about the money and she handed me one with a big smile. I gratefully took it and it was a delightful treat! I know I didn't have any loose change but I did tip fairly well on food that I was taking away myself. This is the main reason I really like this restaurant... for its homie atmosphere and super nice employees.
If I could rate them a negative star I would.I recently dined in here and let me tell you. The worst service I have ever gotten. Firstly when we got there it took us 15mins to find a host to seat us, then when the host arrived the lady ran off to a table and didn’t wait for us to follow her. We had to do a whole scavenger hunt to find the lady and then when we did she left the menus in the table and didn’t say anything. After that it took another 15 mins for someone to take our order. once we got our food nobody stopped by to check in if we wanted more water or wanted to order more or if the food turned out ok. all we got was the check and even then it took them forever to stop by if we were paying cash or card. We waited 20 mins and gave up and ended up paying with cash. When we left again nobody was at front to say goodbye. Just super unwelcoming and cold. And we never met the server either, it was just the busser and other random food runners that dropped off food and cleaned up.
My wife and I go here every Sunday and it is always amazing! Great service, great food, and great vibes!
I realize that businesses are short staffed, but when it takes 20 minutes to take our tables order when you've taken others orders, not super impressed. Food is always delicious.
This is honestly one of the best Mexican restaurants I’ve been too And I to go a lot. Service is on point and the food is absolutely delicious.
The restaurant is clean and inviting. The staff was very friendly, and made us feel welcome. Menu is what you'd expect at a Mexican restaurant, and the food was well prepared and delicious! We'll be back!
Our family went early on a Friday evening. We were greeted right away and shown the tortilla bar before going to our table. A friendly woman gave us fresh, warm, handmade tortillas with butter and salsa. At the table we were given chips, salsa and bean dip and served our drinks right away. After we ordered, our food arrived quickly! I had the taco and enchilada combo that comes with rice and beans. The enchilada sauce was full of flavor! The taco was loaded with meat and veggies and I borrowed the guacamole from my husband's carne asada meal. Our daughter had the kid's taco that came with rice and beans. She also had a virgin mango margarita. All of the food tasted great and were good sized portions. We will be back!
Great service even when busy. The food was delicious. The carnesada bruito is awesome
Be happy or say Andy sent you! The Family guys are hard working brothers and sisters, delivering fast hot, fun times. Shot-ski is the way to be in the bar with your family. Love itEaten here. Over 300 times. Give or take Shot-ski.