Such a wonderful little bicycle shop in the heart of Seattle. I bought a Bianchi street bike here last year, and the reps were wonderful about talking through my preferred use of it, comfort level, price, and various aspects of more modern, high-quality bicycles. I'm no cyclist, and likely not their typical client, but it was a wonderful experience.Fast forward a bit over a year, and I was having a bit of trouble with the pump I bought, worried that I might have inadvertently punctured the tire. Prior to coming in, I thought I'd call and see what they thought. A very kind gentleman spent about 5 minutes troubleshooting with me before I realized that it was just my own idiocy on technique, and managed to immediately resolve the issue.High marks for quality, ease of interaction, and customer service.Side note: these bikes are rather expensive. If you're looking for a beater, you may want to call ahead and ask about inventory price points before visiting.
The team at Velo is dialed in! Velo really sets a high bar for their repair service and knowledge of bikes. Their communication is top notch throughout the repair process! What I appreciate most is their consultative approach, they work to solve your problem efficiently and cost effectively. They stand behind their work and will keep you riding smooth. Velo earned my lifetime business!
Brought my bike here for service and was impressed with the quality, speed, and professionalism of the service. Staff texted me with an itemized list of repairs along with the price, and answered the handful of questions I had along the way. Overall very impressed
I recently brought my bike to repair, they did a great job and took care of all components need to be fixed. The price also was reasonable. Their mechanic is also professional. The staff are knowledgeable and they did their best to fix the bike as soon as possible. Very satisfied with their work.
we rented bikes for two days July7&8 The kids working in Velo were super patient, friendly, helpful, available. I think most bike shop people tend to be chill, but this crew was really were great. Bikes - were good enough!
Regular quality service with terrible customer service. Bike was initially delayed several days then they called the wrong number both for the estimate and notification of completion ending up with my bike stuck at their store for three weeks
Communication getting to the point of repair could be better, but the end result was great. The technician explained in detail what was going on, the fix, and suggestions to avoid the issue again - while demonstrating why it was an issue. Very helpful.Would have preferred they check before lubing the chain. I use a wax lube and they added a dry lube, resulting in having to degrease the chain. Takes a bit of effort and time.
Thanks for looking at my Rad power bike :)
Overall o.k. experience. I bought a bike there for about a grand, which was the good part! The staff were courteous and helpful. Was told I can bring it in for a free tune up in the next 30 days. I called maybe 5 or 6 days outside of the 30 day window to see if they'd honor it (life gets in the way ya know), and was told I'd be charged for it - this was the bad part.It just came across as super cheap. I was planning to buy all my accessories and whatnot when I went in for the tune-up, but the sensation of "cheapness" for being a couple of days late was kind of a turnoff, just going to do Amazon instead.
Really nice people and very reasonable prices. In stock with a lot of common bike gear and bicycles. Great customer service and respect. They even pump your tires for free! Overall 10/10 place to stop by. ☺️