This store has the worst customer service ( epically morning staff ) I ordered my drink it's not a difficult drink they handed the green tea out and then the base and said to me make it yourself , you are to picky. There are lots of Starbucks locations go to one where the staff is decent, I will be finding a new location or find a new coffee place . Customer service is literally there job , if you don't like people you are in the wrong field.
Very bad experience ? I ordered my coffee online through the app, I waited past the time the app told me my drink would be ready. Customes ordering at the counter we're getting their coffees before me. I didn't get my drink I had to leave to work. ?
Cruz is the kindest starbucks employee I've ever encountered! Definitely made my day and so fast and hardworking! My new fave starbucks now ❤ what a great representation of a great store.
I worked for Starbucks for over 5 years. I know their systems and protocols and this store has gone down hill. If I place a mobile order it's a minimum 10 minute wait AFTER the pick up time and don't even ask about the drive thru or store orders. Literally all I ordered was an unsweetened tea with no ice and I got extra ice and sweetener. I understand short staffing and unexpected trials coming up for a store to perform poorly however this is an EVERYTIME occurrence. Rather than the experience making my morning, they ruin it with the mistakes and poor attitude. Glad to have other coffee shops closer to me.
This store doesn’t not respect all customers, today I went in and the store was packed and many of the customers were not wearing a mask and the cashier refused to take my order because I didn’t have one I will not come back and I advise others to not come to place that doesn’t treat all customers equally. ??
Excellent customer service and patience with a large order! Food was fresh and hot and so were the drinks.
The wait sometimes is long but it’s expected ITS STARBUCKS and it’s alway busy in the area. However the service I get is exceptional especially when Cruz is at the window. Always a friendly smile, great service and quick to wish us a great day, makes coming back so with it.
By the way, the burger had tasted like it had beef in it. I don't know though, I fogor alot due to a recent memory-ray-gun that my parental units shot me with. I plan to go back there to try and drink the mcflurry with the amazing spoon-straw invention they use. Don't forgor to eat the new mcrib made with pork shoulder. Wii sports and john fortnite collab to make a new walter the dog themed lunchable. Happy themed gift birthday machine day. Then the cookie monster mad a coffee shop on 10th street, called stardollar, and they make cupcake pops and John Cena microwaveable burritos with the PS2 made my Microsoft Inc. Don't forgor to bring you granite counter tops to duel against your greatest fear; John Fortnite and Doctar Nefario themed water pitcher. The new nutter butter recipe consists of; peanut butter filled pretzel bites and milk, a recent study shows. THIS JUST IN... Skulltrooper disease aka Ligma is spreading across the globe. Gru from dispicable me, the Stephen Spielberg animation was caught cheating on a middle school test. Don't forget any batteries when you play xbox! Microsoft and Monsters Inc headquarters is just outside of Montana. Don't forgor about cats eating lettuce outside of tbeir computer's square meter age. Gamestop stocks are on the rise again, after the trout population got affected due to a nuclear strike on lake notellum. Mcdonald>burger king
As of Dec 31st, Claire the manager at this starbucks with Garrett, banned me from that location due to "Too many concessions, or free drinks".I have had a starbucks acct for about 5 years, i have only complained to Corporate 2 times out of the 5 years, 1 last year and 1 this year for this location. I am sorry, but if i am wrong in wanting my drink right for what i pay for, than what is the point in paying if my drink(s) will be made based on how they decide to make it not how I (the customer wants it)i can see if I called and complained each time ok then yes, but I understand and are pretty familiar with business, they lose money each time they re-make a drink. I am not like that. If i want a afoghatto shot on top of my whip and I am paying for it, please give me what i want. Or if they forget to add the coffee in my drink, i will call because I paid for it, its starbucks, its coffee, so if i dont have coffee in my drink than what? I should just stay quiet and let that slide? if thats the case, when we buy anything online and we receive it defective, damaged, or with issues we shouldnt call that store because we will be marked as concession abusers with alot of returns.So beware the next time your coffee is not correct , Claire might ban you from that store. and will have Garrett the messenger tell you that in the drive thru window. Or maybe some managerial skills need to be done, if Claire is not equipped to train starbuck employees and she lets them do whatever they want even if that is not what the customer requested, Maybe That Starbucks needs a new manager that actually cares about their customers, not a starbucks grinch that does not care about we the customers want. You should be able to order what you want how you like it, if not, then businesses sbould ban returns of any sort because that is essentially what Claire has done, is ban me the customer from complaining when her NOT SO WELL TRAINED EMPLOYEES mess up any drinks under her supervision. Or better yet, just order simple coffee with cream and sugar, maybe then, her employees under her supervision were taught properly on how to make simple coffee.The slogan for their location " Coffee is our heart" should be taken down because its false advertisement!!
Besides the long drive-thru, I enjoyed it! I don't blame them for the wait as they were pretty busy. (It was the middle of the day) I got the Kiwi Refresher and at the time of writing this review, I still have it. I love the Kiwi Refresher, can't say it's their best as I have not had anything else besides it. But I do recommend grabbing a drink if you drive by their location!