Very decent place to eat at! Very good portions and price is not bad. Not authentic Mexican food but better then fast food type places.
I would rather they tell me they were out of lettuce than put this rotten wilted lettuce on my bowl. Inedible.
Chipotle used to be so much better. We have tried to give this location so many chances but the last multiple times that we have gone here our order comes out cold, the bowls are half way full, & our order is messed up. customer service is nothing compared to what it used to be & most of the workers have a super bad attitude.
So this is the Subway of Mexican food, so keep your expectations around that level to be satisfied. Tips: 1. never get guac...some people claim to love it, but obviously they have never had good guac. If you eat genuine Mexican food, Chipotle simply does not have the proper flavor profile for guacamole imo- not enough lime, salt, cilantro, or pepper (plus cumin, garlic, ect), nor are the avocados creamy enough. 2. Get black beans & pinto, 1/2 & 1/2 (good for texture & flavor) 3. Get salsas, pico, sour cream on the side (I can't eat a whole serving, so this makes reheating more palatable, ignore this if you eat all at once) 4. Get a burrito bowl with 2 extra tortillas on the side (makes 2 meals for me, as I said previously, I can't eat all of this at once, if you can, then ignore this too), Don't do drive through, it's a slow nightmare if you did the app order. 5. As a vegetarian definitely get sofritos (or vegetarian chorizo if they offer it, my heart broke when it went away) and fajita veggies- adds so much texture, spice, & flavor. 6. Last tip: If you take your food home to eat definitely add more lime and if you have it, authentic Mexican cheese (salty cotija does so much for the overall flavor).
I continue to be disappointed by this location. At this point I would rather drive the 15 minutes to Kennewick than the 5 minute drive here. They are usually out of chips or guacamole. Today they were out of chips, guacamole, and corn. The employee also said they were out of sour cream, but then someone came up from behind her to refill the sour cream so I’m not even sure if they were out or if she just didn’t feel like refilling it. This wouldn’t be so bad if they at least told you this when you start to order, not when you get to the end of the line.
Big slop of spoiled guacamole on top. (Which they charged extra for) was all brown and tasted spoiled. Had to scrape brown sludge off the top of my salad which was pretty gross and nearly impossible.
Yesterday they served me the brownest guacamole I have ever seen and the cheese was old and sour. I am not sure if it was old due to Easter the day before. I thought they made everything fresh daily. Not the case.
I ordered a burrito bowl for pick up and when I got home half of the bowl was empty. I paid $12 for one item and I got basically no food just some lettuce. When I tried to call to talk to someone I couldn’t even get in contact with a real person.
The food was okay. I'd still say Costa Vida tastes better, and whole lot fresher. The WHOLE place was filthy. There was not a clean seat in the whole place. There was food and trash everywhere! And, when asked if they could send someone to clean up the lobby, the manager said they couldn't because they didn't have anyone available. I might have believed it if they didn't have 1 person clock in as I was ordering, 2 employees sitting in the lobby and 2 in the kitchen playing on thier phones.The only reason I ate here was because I had a gift card. Now that that's been used, I don't know if or when I'll be coming back.
The front counter girl was super rude. I set cash on the counter,it slipped off the counter and she looked at me and said wow. The portions are super small and overpriced. Do not eat here