A&W Restaurant

2750 Duportail St, Richland - 99352
52 reviews
Fast Food Hot Dogs Burgers
(509) 628-0066

Went in today 5/6/2022, the employees are a joke. There were 4 of us the employees had every order screwed up wrong food wrong person missing items added items that weren’t ordered. The clown at the register then had the audacity to argue with us. We asked about the food we ordered and he argued with us saying you didn’t order that, us yes we did I think we remember what we ordered. We were not the only ones he argued with either he argued with all the customers. Very incompetent crew of employees. What should have been a 10 minute visit turned into almost 45 minutes. Will never go back.

One drink: Half Ice Tea, Half Root Beer...100% not our order, has never been ordered by a human before. Every single sandwich was done incorrectly, even though I had the employee read back the order. The staff was very friendly, but if the food isn't even close to what was ordered, it's hard to justify coming back.

This A&W is awful! Waited 20 minutes for our order and all our meals were cold and the burgers were so gross. The lady taking orders at the window was extremely rude too. Will not be going here again. They don't deserve one star.

Food was sub-par; fries were old/cold, I asked for cheeseburger minus ketchup NOT extra mustard! The coney tasted like it was nuked not grilled..the bun was chewy. ?

Horrible. Went through the drive thru, food was cold, iced tea tasted like it had root beer in. How does this place stay in business?

Gave it a try because we received coupon in the mail. Food was okay but probably not good enough to come back unless with another coupon. They had everything premade so service was fast.

This A&W is awful! Waited 20 minutes for our order and all our meals were cold and the burgers were so gross. The lady taking orders at the window was extremely rude too. Will not be going here again. They don't deserve one star.

KFC , biscuits were hard as a rock , Chicken was burn over heated , disappointed ?, usually its good ...?

No root beer. Not enough biscuits gave me a cookie instead.

Store doesn't have the proper management and tools, this place could really be successful.