When I moved into the area I stopped by here to get a drink and it was AMAZING! I went every day sometimes more than once n the girls there always got it right and had the best customer service. Then that slowly changed. Now when I go they seem to be too busy talking to each other or servicing people they know in the cars behind me. The quality of the drink is a hit n miss. Tonight I ordered through door dash but there was no way customize the drink the way I like it so I called thinking it would be no biggie. Boy was I wrong. they advised me to cancel my order n order a different drink because there would be an up charge for what I was wanting. All I wanted was java chips added, which was a few cents more. For the amount of money I spend there you would think there would be something they could do or at least try but NOPE the gentleman that answered seemed like I was inconveniencing him. he wanted me to cancel and re order but i tried to explain there wasn't an option or I would have done it in the first place and if I canceled it would mess up my order cuz I was doing a double dash(same driver picks up both orders n so theres only one fee). so if i canceled i would have to pay for a whole new delivery. I explained that to him n he didn't seem to care. frustrated, I told him just to cancel the whole order all together n he was like okay. HORRIBLE customer service. I will no longer go there. I spend way too much money to be treated like that and I've always tipped them very well. Hopefully they read their reviews (cause I seen im not the only one) n make some changes
I love their drinks. I think they should improve their speed though they usually have a line other than that their service is very good
Arrived with about 5 cars in front of us. Waited in line almost 45 minutes☹️. Coffee was fine, and I might try again, but not unless their staff can pick up the place.
I deliver to another place, locally. I don't buy their coffee, but it must be good, there's a long line, that seems to move fast.
Normally don’t have any issues with this location, the wait time is usually about 10mins or so (Kind of annoying, but not a big deal). But the last two times I’ve gone, I’ve gotten the same barista both times who asks for tips… and Tonight got stuck in line for over 30mins due to the way the parking lot is setup. After sitting in line for over 30mins I finally made it to the window just for all the workers to be standing around laughing, just to be told they were only accepting cash transactions for the night. I literally wasted over 30mins in that line for absolutely no reason. Won’t be coming back to this location.
The girls here always have my drink ready right at the same time every day. I don’t know what I would do without them.Love this place so much.
We've gone before and it was great this last time I ordered my normal chai and didn't try it until we were back on the road trying to beat traffic already going to be an hour drive. So when I tried my Chai it was the worst I've ever had. If I wasn't on the freeway and risk the drink spraying back in my face I would have spit it out. Totally disgusting. My husband got a wc latte and his was gross too. What a waste maybe the barista was new or something but worst experience honestly won't be going back to that location.
I have been here for 45 minutes and the line I'm 6 cars back and it has not moved once the entire time. For the third time they shut down the other side of the window and people are audibly getting angry. The people behind me are honking as if I did something. It's like when you have already put this much time in, you can't turn back? But that's not stopping people behind me from leaving. I have seen ATLEAST 7 cars come and go because of the wait(no exaggerating) and they have 3 people inside? How? Do they just have one big rotation of trainees eternally? I have seen 3 people that wanted to go to the mini mart but can't because of the line blocking their store. How is it ALWAYS this slow!
This location use to be great, but then something happened and I'm not sure what. Coffee has been coming our more like weak tea than coffee, I've gotten my order wrong multiple times, and even when they aren't busy and fully staffed they are wickedly slow. It shouldn't take 7 to 10 minutes for one latte when there are three workers and your the only car there.
I work graveyard shift, so an all night coffee stand seems like a given - especially in the greater Seattle area. But somehow, only one company is doing it. Fortunately, this is really outstanding coffee. Knowing that they are so popular, these are always well staffed with as many as 5 persons running two lanes. I usually like to get a Russell Wilson or a darl chocolate mocha.