We were excited to try Emperor's Palace. Every time we go past the place looks busy so went in. Old school entrance (vestibule). Lively bar area, playing Karaoke when we were there so off to a good start. Customer Service was excellent. We were promptly served.We ordered the #7 (Orange Chickenand Sweet/sour pork) and #11 (General Tso's chicken, Almond chicken) dinnercombos. Looked good on the plate (see pics) but we were underwhelmed. So-so Chinese. Pork fried rice didn't even taste like pork fried rice. It was in a pile formed by a cup. Strange. Also the chicken were the same and probably interchangeable. Just used different sauces (Orange vs. General Tso's).Overall. 'meh'. For a price tag of nearly $40 can't see myself coming back. For half the price, fresher and better tasting Chinese go to PANDA EXPRESS just down the street. If you are still wanting to experience a finer dining Chinese experience I HIGHLY recommend INDOCHINE in the UW District of Tacoma. Have THEIR Orange Chicken instead. It will knock your socks off!
The place is amazingly clean and the waitress was great...we had lunch which included vegetable beef soup. That soup came out of a can! Our entrees came out and looked great but unfortunately there was zero taste ! Had to pay extra for the chili paste! Still did not have any flavor. I requested some garlic powder and I was finally able to eat it but did not enjoy it! Someone needs to take cooking lessons!?
This is one of my favorite places to eat! My whole family loves it! We are regulars and the staff always recognizes us! Super clean facility and we never have to wait for a table! They always serve up some delicious food and have never messed up our order. They are on it! Kieran has been our waiter almost every time. He does a great job, very attentive! I’m obsessed with the egg flower soup, sooo yummy! Although, you can’t go wrong with any of their dishes! Everything is delicious!
Our family has eaten at this restaurant for approximately 29 years, We loved the food. But, when Covid hit, something changed. I don't know if you lost employees or what it is. But, the food is definitely not anywhere near as good. It too often comes to the table lukewarm (sometimes with cold spots) rather than hot, as it should be.The quality has dropped too. It doesn't taste nearly as good as it used to. Portions are all over the place too. One time the plate is overflowing, the next time portions are skimpy. Sometimes that happens at the same table, where one person gets a lot of food and the other has small portions. One time there are lots of vegetables, the next time there are hardly any. Sometimes it super hot, with cold spots throughout, as if it's been microwaved too, not good.The food quality has definitely dropped. Such a shame. We've tried to ride it out, hoping things would improve and be the quality it used to be (pre-Covid), but that hasn't happened.I hope you strive to be what you used to be, at some point, because we are looking for a new place to eat at this point.
I've been visiting the Lacey restaurant for a long time now, for years before I moved out of state, and it was one of the places I most looked forward to visiting when I moved back. Nobody else's hot and sour soup tastes quite right (even if I do have to remember to request no green onions!). I do wish that the online menu had all the dishes they offer - every time I'm craving Kon Pau Chicken, I have to call in and request it over the phone. The same for things (like green onions) that I want left off dishes, there's no option online for that. However, the staff is amazing, the food is great, I love the art (especially that picture of the horses) and atmosphere in the restaurant. I miss the fish tank in the lobby, but the koi pond is still there! I also love that they have their own delivery crew, so I don't end up stuck with cold food as the fifth stop for some independent driver who picked up multiple orders before delivering, then got lost.
We had a good time, great service, but if you are a pull tab player, beware, they might stop play on a board after a request to play was done long before...
1st time visit. Sat in bar where staff were awesome. Great 70's rock playing in background. The Kraken game on TV. Enjoyed our meals. The combos are a lot of food, which means yummy leftovers. The egg rolls were really good. Not greasy at all!
Great wait staff, the food is to my taste.Never feel rushed. Prices have gone up and the perks have gone away. They used to have cards, after so many meals you would get a free entree or appetizer. Apparently, after the remodel the cards magically disappeared and never came back. The owner should rethink that decision. Just saying!!
It is a very clean and well taken care of. I have never seen a cleaner place. I assume they take pride in that. The staff is super friendly and they welcome anyone and everyone. Their food is fairly good. There was a lively crowd that seems like a regular crowd but they do well to cater to everyone equally. Their bar area does not provide anything but drinks and food. The reason is to avoid certain crowds which I understand. Overall a very nice welcoming place
Friendly service. Got take out and they were perfect about waiting to cook the order so it would be fresh when I got there. I thought part of the order was missing & called. They were so nice about it and offerd to give me a credit on a future order. I found the "missing" food. They put all the fried items in a large container & what I thought was missing was in there.I let them know I was mistaken. Awesome customer service and great attitude. I appreciate it!!!!