It's a complete hit or miss when it comes to this restaurant. Some things are great, or I can ask for fresh fries and they'll give me old fries. The past 3 times I've went there, I have notified them that their prices are wrong on board & charging more at the window. They still have not been changed. For example the Fudge Sunday is posted for $2.29 and they ring up $2.99. Most time they forget the cookie in a meal and the wait time is insane when one person is in line. Customer service is hit and miss too. Blonde lady today was nice and helpful in drive.I came back. Shame on me. 3/31 and its the coldest fries I've ever got, the cheese burger was drowning in mustard and the patty is literally half a cm thick. Bun was soft on bottom, meat was not fresh. Shame on you guys!
If I could give 0 stars I would. This kfc is unsanitary & does a horrible job with their presentation of food. Found a fly in our mashed potatoes smh! Never going back & wouldn’t recommend if you want clean food. Corporate needs to come in and check on this shop and shut it down.
I've been here a few times in the past couple years. I usually don't have an problems or issues. However today, it was a different experience. I was asked to pull to the front to wait for the fries to finish cooking. We ended up with the wrong order. Someone else got it and we had to wait longer for them to remake our order. I understand mistakes happen, but no one seemed to be very apologetic. They approached it as another task to do instead of seeing me as a person. Plus, I feel they should have offered something extra for the inconvenience. Nope. I almost gave 2 stars, but trying to be generous for the other positive visits.
Unfortunately I had to put 1 star because zero was not an option. I think it's important to note that I'm not reviewing for a single visit, but for multiple visits over a year span with several months in between each visit.KFC is the only game in town if you want fried chicken, unless you go to a supermarket or some gas stations. The customer services is horrible, they don't care if they mess up your order, not even an apology is offered. The food is "meh" at best, and if you order just the normal fried chicken it's typically small, and that's a generous description. The taste is fine, but for the price you are paying, it just doesn't make sense. I grew up loving KFC, it was always the best quality, the prices weren't cheap, but you could always count on the food being pretty good. After about 5 or 6 terrible experiences in a row at this Longview branch, I'm finally throwing in the towel. Obviously I don't recommend.
Really good food,id give five stars if they would of labeled what sandwich was the spicy one
Drive thru crew was very pleasant. Catered to what I wanted. Took awhile but it was lunch time still. So, understandable. Always enjoyable food
The workers are not friendly. One of their female workers refused to admit that she made a mistake by serving us only two family fill ups instead of three. Adom turned her back on us when we were still trying to figure out what happened to our other order. We had to wait another 8 minutes for the third fill up.
Drive thru crew was very pleasant. Catered to what I wanted. Took awhile but it was lunch time still. So, understandable. Always enjoyable food
Fast friendly, dinner was good. Lots of chicken pieces.slaw was delish.
I had one of the advertised chicken sandwiches less than 24 hours ago and it was amazing! I decided to take my spouse and I out for dinner here and bring it back to the house because I was craving another one. I asked for extra pickles and at first she said 'no pickles?' And I said no EXTRA. And she said ok extra. I open my sandwich when I get home and there is ONE FREAKING SLICE OF PICKLE. No matter what they thought i said, it would've been wrong. My bf's cheeseburger was like rubber and there wasn't even a full square of cheese on it. You could tell it was torn and there was a large corner missing but they used it anyway. So disappointed that I spent $30 here for all the fixings and it was so mediocre. No condiments at all. Just a chunk of fried chicken, ONE slice of pickle and bread. *update-I found my receipt and it did indeed say extra pickle, it's just that nobody cares*