I'll start off by saying this has only happened one time, but it deserved a review. This was SUPPOSED to be the garlic bread twists with layered marinara and cheese dip. What we received, unfortunately, was a very wet box, filled with the garlic twists and a lot of butter. The "layered dip" is more of a mixture of marinara and cheese (which was fine with me), but not even deep enough to cover my fingernail. The other 2 pizzas were delicious as usual. And the garlic twists and dip are great too! The presentation was a bit sloppy, and the dip fairly skimpy, but otherwise happy
If you are the lucky one to get the store on Washington Way (Longview, WA), you are going to be tickled. They take care of me well, and are super fast. The drivers are kind and always help bring larger orders up the stairs. They follow my instructions and the food isn't all too bad. The computer system needs work. In fact, today, I tried to contact customer support, and the online AI chat-bot is terrible to deal with. After asking me to type in my whole life history, it did not connect me to a live agent. I think they are supposed to "get-back" to me. My take on this is (1) Domino's is a popular site, and they are super busy, or (2) they just haven't got customer service worked out on their website. Well, I got myself an excellent 16-piece parmesan bread and a good value on pizza. I love their bread. I cannot tell if this review will be for the store or the company. I give the store top marks. Thanks for reading my review.
We ordered online this evening at 5:30pm. App said it would be 23-33 minutes. It's not 6:45pm and we still don't have pizza. I called and was not given any compassion over phone. Just they were busy. He said it would be maybe another 15 minutes and its been 30. The last time we ordered pizza they only showed up with 2/5 pizzas. Quality has also went down.
Food is decent and service is quick, no issues. This location doesn't have the mango habanero chicken but the pineapple habanero is not bad.
I recommend ordering online unless you want to hear them roast your choice of toppings on your pizza for 5 mins straight. (Didn't even ask for pineapple) and still got roasted.
Tonight I wanted to place an order to be delivered because my fiance has been sick & it had been a long day. When I called the girl that answered was aware that I wanted it to be delivered because she asked & took my name & address. After giving her the information she repeated a totally different address back to me & tried reassuring that I was coming in to pick it up. I got a recording before this girl even answered saying that they wasnt accepting pick up orders. When I told her no and gave my address again she told me that they was no longer delivering for the night because there was no drivers. This was 10:45- 11:00 in the evening. I cancelled my order. You guys really need to all get on the same page because tonight's call was confusing. Peace.
Ordered 1 medium pizza, and one large. Had operator repeat instructions for each. Also asked for a 2-liter root beer. Took nearly 30 minutes to call in the order. Came to well over $50, $62.99 after adding $5 tip. Got a call right after telling me they were out of root beer.Delivery was fast, one pizza was correct. But the second pizza was terrible. Supposed to be half Philly Cheese steak, extra sauce, cheese and steak, and half Winsonsin 6 cheese, sausage added. Came with no sausage, and not even sure 6 cheeses. Also Philly Cheese steak was awful.Way over-priced for what we got, and what we didn't get for that matter. Not recommended.
If you order by phone, you need to make sure you are talking to the actual restaurant and not their call service, because we got a bill of $75, but once we got to the restaurant, the bill was actually only $48. I wonder how many others have just paid their first amount without questioning it? Know your prices, before ordering.
Good pizza. We ordered half pepperoni and half veggie. Yummy
There tends to be some issue time I've ordered from this location. Staff is less than helpful and have at times been extremely unprofessional and rude. The food is okay, however the pizza at this location is usually drowning in sauce and lacking actual toppings. I'm lucky if every piece of pizza has all the ingredients :(