My whole family are big time Dutch Bros fans and have been for over 10 years. Since we currently live in an area without a Dutch Bros, it is now a big treat when we travel. This location however was a major disappointment! The staff weren't high energy, friendly ask us about our day (like their standard policy). The person making the drinks, read back the order correctly, which included one drink with whip and sprinkles. Then she made that drink added extra ice that over filled the cup and had to smash a lid on, then remembered the whip and instead of removing some ice to make room she took off the lid put a dab of whip in the middle and crammed the lid back on. When she tried to hand me the drink I reminded her about the spinkles so she again removed the lid and put small amount on and crammed the lid back on. All the drinks were below the normal standard we've come to expect from Dutch Bros. This really should be a 1 star review but our love for Dutch Bros and years of good experiences makes it hard to give that low of a rating.
I never fail to be impressed by the energy and kindness of the broistas I meet at different locations - and the Lakewood one is no different. Fantastic staff and my drinks are always perfect!!
Best cold drink in a long time
First of all-I LOVE DUTCH BROS-just NOT this one. It is unfortunately the closest to my home. This store has consistently poor customer service. At least 3 times my drink has not been hot enough-barely lukewarm-because the staff are more interested in pushing people through the line than in making sure that drinks are made properly and up to temp. Then they make you wait until they are ready to remake it instead of fixing it immediately. I've called the corporate office every time and have been told that they are supposed to prioritize remaking a mistake for a customer NOT make them wait. I work in food service as a GM and our policy is that if a customer tells us something is wrong then we put them at the head of the line to fix it-as it should be. A customer who has already waited and then received an INCORRECT order should always come first.
The staff at the GLD location are always so friendly and are pretty good about remembering your name. Although it was kind of busy, the line moved fairly quickly. No change, love the staff, great attitudes and very friendly.
Love Dutch … normally great service but not today… standing outside the window “which was wide open and watching four employees rather talk then acknowledge me or take my order when they new I was there .. also they were not even busy .. had to just leave ..
I have gone so often they know my drink by heart! Large blackberry black tea, triple sweet! Love ya Bailey my favorite helper! :)
Always fast, friendly, and wonderful service. Delicious coffee.Their baristas here always make me feel welcome, happy, and have great senses of humor.If you're not sure what to get their baristas are great at helping you find something you'll love.Their stickers are fun to collect too.
Don't get me wrong Dutch Bros is my go to coffee stop, employees are typically upbeat and coffee is always fantastic. My problem is that if employees can't figure out how to take orders from two merging lines, they shouldn't have two. I'm constantly getting drinks after cars that pull in after me cause employees aren't paying attention to who's there first no matter if you're in the shortest line or not.
The Broistas here always brings the best vibes and amazing energy. Ive been a frequent customer here for a couple years now and they always make my morning such a pleasure. Definitely the definition of what makes Dutch Bros unique and worth your money. You guys are AMAZING.