Decided to go to Panera on a lunch break just for the cookies, having no experience with their food. Luckily I didn't need to wait my whole lunch break. Their new chicken sandwich was alright, tasty but salty. Their cookie was delicious, if cold. Overall, not a bad place to go. Will probably try again when they're less busy, but I do hope their other food is better.
The food when it can be obtained is great! On multiple occasions we stand at the counter and do not get any service. There are many employees present but it takes a very long time for anyone to attend to the customers that are standing at the counter wanting to order. This morning there were two employees standing together filling one glass of milk! Another couple was behind us and she asked for a manager because we had all been waiting quite a while. She was told that she could order from the kiosk and she responded if I wanted to order from the kiosk I would’ve done it! Finally became disgusted and we all walked out. This happens time and time again! Definitely needs a restructure at the Lacey Panera.
Toni deserves the largest raise in the world, she took my order, was so kind and amazing, made my entire week.
The top fast food restaurant for quality bread sandwiches yet they can’t commit to a dedicated corner and quality gluten free(GF) bread for celiacs or as a preferred option. Come on already!
Panera has the best food, so sayeth my three kiddos. We love coming here once in a while to treat ourselves.
Nice place nice workersPanera has always seemed expensive to me but the atmosphere makes up for it.
I typically love Panera but the last few times I've tried to eat here, they have been out of one thing or another and this last time, they messed my order up.Edit* tried them again and they left out TWO of my sides and I left them a tip too. Very disappointed.
lovely place to get a snack, or meet a loved one. The employee was outstanding, went above and beyond what I expected. tons of gluten free options.
This evening I went to the local Panera to pick up 14 boxed lunches for a local homeless shelter. We had called earlier in the week to confirm that this location offered curbside pickup, which they assured us they did. We placed the order online (including a tip). I arrived right on time and called to let them know I was there. The person who answered the phone said they would bring them out "as soon as they were done". I said okay (their pick up window is 15 minutes, to be fair) and settled in to wait. Fifteen minutes passed. Then twenty minutes. After half an hour, I decided to call to make sure nothing had gone wrong... but no one answered the phone. I called twice more, but still no answer. I was getting pretty anxious, because I had committed to delivering these lunches by 7:45. (Also cold, because it was 39 degrees out and I'd been sitting in my car for 30-odd minutes at that point.) Finally, I realized I was gonna have to go in.I strapped on my best mask and went into the crowded store. I asked the the person at the kiosk if my order was ready, and he stared at me blankly. "I've been waiting for half an hour, and no one answers your phone," I said. "We're really busy," he said, clearly feeling that was explanation enough. "Ohhhkay," I replied, "But I really need to drop this stuff off, and it was supposed to be ready between 7:00 and 7:15." He asked my name, conferred with some co-workers, and wandered off to the back, where he emerged with a neatly bagged and boxed order, that had obviously been ready the entire time (I don't know what the first person who answered the phone was talking about). He brought it out to my car and I tried suggesting one more time that they should really turn their phone's volume up. "We were too busy to answer the phone," he replied, and walked off.Anyway, the point of this story is don't use Panera's catering if you have any need for curbside delivery, accurate pick-up times, or even half-hearted customer support. (I wasn't looking for an abject apology, but *some* acknowledgement of my extremely chilly, wasted half hour would have been nice.) I can't speak to the quality of the food, but their customer service is straight-up abysmal.
This place is not clean and the staff are very rude! I wouldn't go back to this place.