Wanted oreo Ice cream so we ordered the one that was supposed to have double the amount of oreos in it. There was one piece of oreo in my whole ice cream. We paid 18 dollars for two ice creams and threw them away!! What a waste of money and a joke of ice cream! Honestly, the cheap Fred meyer brand ice cream is 10 times better than what I had last night!
First timers to cold stone! Friday I online ordered a Specialty birthday cake for my sons 22nd bday, choose delivery (being that I’m in Texas and my son is stationed in Washington I needed delivery) late Monday night I received a “Delivery FAILED message” in a panic I called Cold Stone directly and spoke with Latisha and she was quick to help with the problem… Loaded up the cake in her personal vehicle and delivered it within 30 mins and sent me pictures and updated me on the delivery… I offered to compensate her for her time and efforts all which she graciously declined. A complete stranger going above and beyond is far and few these days, HUGE HUGE THANK YOU!! Hopefully Cold Stone recognizes what a stellar employee they have.. this truly saved the day. #doordash really needs to re-evaluate and do better I know it’s hard to find employees and I know no one is perfect but when dealing with the fact this maybe someone’s dinner they’re failing to deliver Door dash should not be trying to do so much if you’re going to leave people hanging like this. All is well that ends well tho!
Ordered icecream on doordash. They gave me a smaller size icecream than what I ordered and put the small cup inside a bigger cup ?
They gave me a smaller size of icecream amd put it inside a bigger cup pretending I got the size I actually ordered.
Absolutely amazing!! The best ice cream it is absolutely addicting ? I’m obsessed with the cake batter!
Always great service and yummy ice cream. The ice cream cakes are always delicious and easy to add your own flair to. They did put my name on the cake instead of following directions but they did their best to fix it right away.
Unfortunately it seems they have been hit by the labor shortage. We waited more than 1 hour in line.Only two people working. One was doing Door Dash orders and the other helping people in line.I would recommend ordering online ahead of time. Those people did not wait.
Great ice cream if you don’t mind the 45 minute wait and the inflated prices.
Super sweet employees and fast service. The only complaint would be that they don't mix the toppings in enough. Next time I'll just ask for them to mix it for a touch longer. There was only 2 people in the establishment so there was plenty of time. Everything besides that slight annoyance was great!
Super sweet employees and fast service. The only complaint would be that they don't mix the toppings in enough. Next time I'll just ask for them to mix it for a touch longer. There was only 2 people in the establishment so there was plenty of time. Everything besides that slight annoyance was great!