Big portions, high quality. Food was great, arrived with a party of 8 and only waited 30 minutes for a table. They even have options other than sushi for people like me who are not a big fan. Nice and relaxing restaurant with friendly staff. Cannot ask for much more.
Had worst service in my life. After 30min waiting our order I asked the waiter if he could double check. He came back and said it's not worked on yet. I saw everyone came before us have been eating so wonder if they forgot and prepare other's order first, but the waiter asked said: which group came after you got the food? Which one? If you don't want to wait you can cancel your order. We are very busy and the online order took even 1 hour waiting! Cancel if you want!Wow, that threat is real, so we left. Will never come back
Oto Sushi, particularly this Kirkland location, has impressed me every time I've been there - which totals around 15, now. Whether you opt for sashimi, the cooked foods, or rolls, the quality and taste are phenomenal. Pro tip for those who eat meat: order the Cowboy Roll (I don't think it's on the menu anymore, although they'll still make it, but trust me, you won't regret it)!
Great sushi as usual. Yet felt rushed at 9pm on a Saturday evening… service was ok. Didn’t do much to accommodate us for a more enjoyable experience and was rushed through dinner.
There is that one particular server who is extremely rude and unprofessional. She spilled my beer, made a mess at the table, covered my phone in liquid then ran away so I had to clean up everything myself. When I asked for more napkins and help finish cleaning up the table, she appeared bothered and annoyed. Total disaster! Food quality is below mediocre too. Unfortunately this place is not what it used to be and they have lost me as a customer for good.
We’ve been going here as a family since they opened several years ago and have always loved it! The food was always fantastic, it really is such a bummer the service has gone so downhill… I honestly don’t think I’ve ever experienced service quite as bad as this. We took my sister, her boyfriend and my mom out for dinner here and the service was atrocious.We had to ask for everything. We had to ask to order our food, then when our appetizer came we had to ask for chopsticks, for napkins, for drinks, for soy sauce etc. When the waiter brought our drinks I decided I wanted a coke as well and he took back the water he had already set in front of me?? The waiters were so beyond rude and it was very hard to get their attention the entire time. Even when we were trying to get the check we had to ask them multiple times! When my husband went to take the check from the waiter they let it drop on the ground and then just walked around to the back. If it weren’t obvious they were upset before it was then. I wasn’t going to write a review but we tried so many times to get in touch with the manager to talk about our experience and she also ignored us. The food is still good so if you’re going to order from here I recommend getting take out.
Absolutely everything is fabulous! Fresh, tasty, big portions.
Wanted to try a different Japanese restaurant in the area. I was a little disappointed. Prices were a little high. Overall taste was ok. There are other places I like way better. Service was nice.
Our favorite sushi place! I prefer cooked hot meals (judge me all you want) and this seem to be the best place to get them..
I’ve been going there 3 days a week for years and I’ve always felt welcomed and the food’s been great. I don’t know if it’s COVID related or what but lately it’s just really cold and unfriendly. You’d think they would be more friendly, especially to such a devoted patron. I think I’ll take a year off from Oto and see if anything changes. There’s other sushi restaurants that don’t seem so lazy. Go to sushi Chinoise or Izumi if you want better sushi and atmosphere.